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Who Kidnapped Excellence? by Ed Jent, John Britt, Harry Paul

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Now ELEVATE Your Excellence!

The tension between excellence and average is all too real. You start the day with passion, but after battling the same issue you thought you solved last week (and the week before), you slip into indifference. Yesterday, you were on top of your game. No one knew your job better than you. But today, the technology is more complex and the customers are more sophisticated. Competency fades to incompetency.

You have been the poster child for accepting change, but the speed and frequency of the changes are overwhelming, and your resilience has reached a limit. Your flexibility hardens into inflexibility. Communication used to be easy, fluid, and productive. But now it is discordant, and the mixed messages and ambiguity ...

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