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Who Kidnapped Excellence? by Ed Jent, John Britt, Harry Paul

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Epilogue

It was almost one year later, and Dave was again delivering a package to Gorman-Scott Inc. His route had changed shortly after Excellence returned, but he was filling in on his old route today. This organization had a special place in his heart because when Excellence disappeared, it had caused him to think deeply about his own personal and professional excellence. And what a difference that had made in his life. He walked to the administration department to see how Darnell was doing.

“I am fine!” Darnell answered. “Things are going well around here,” she added, smiling.

“So how is your Passion doing?”

“Great!” she said. “Once the word got out to everyone that the frontline employees had a voice and that meaningful dialogue had begun ...

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