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CHAPTER 5

WHERE DO YOU LIVE?

“Accountability is a holistic thing. It’s not about making one good decision. It starts when the alarm clock goes off. Am I going to hit the snooze, or am I going to get out of bed?”

—Bryan Morrell, team leader

The eleven behavior types discussed in Chapter Four don’t live Where Winners Live. Some live on Planet What Should Be. Others congregate in a mythical land where lies magically become the truth if you say them out loud and convince enough people to believe them. A few have set up residence in a neighborhood where failing with a good excuse means they’re winners after all—at least in their own minds.

That’s not ...

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