You are previewing When the Inevitable Surprises Occur...Are You Ready to Diffuse the Situation with the Right Questions?.
O'Reilly logo
When the Inevitable Surprises Occur...Are You Ready to Diffuse the Situation with the Right Questions?

Book Description

This Element is an excerpt from The Art of Asking: Ask Better Questions, Get Better Answers (ISBN: 9780137144242) by Terry Fadem. Available in print and digital formats.

Ask the right questions to recover from any surprise and transform shocks into breakthroughs!

CEO: Earl, can we count on you to reduce your costs by 20%?

Earl: You’ll have to do it without me.

CEO: Did you just resign?

Earl: Yes.

Would you be prepared to deal with such an unexpected response? Most of us aren’t. Here’s an effective, question-based strategy for handling surprise...