When Professionals Have to Lead: A New Model for High Performance

Notes

Introduction

1

David H. Maister, Managing the Professional Service Firm (New York: Free Press, 1993), chapter 2.

Chapter 1

1

David H. Maister, Managing the Professional Service Firm (New York: Free Press, 1993); and Jay W. Lorsch and Peter Mathias, “When Professionals Have to Manage,” Harvard Business Review, July–August 1987.

2

Maister, Managing the Professional Service Firm.

3

Maister emphasizes in his book why leaders went into the profession, e.g., to become technical experts and problem solvers.

Chapter 2

1

William F. Joyce, Nitin Nohria, and Bruce Roberson, What Really Works: The 4+2 Formula for Sustained Business Success (New York: Harper Collins, 2003).

2

Chris Argyris, Strategy, Change and Defensive Reactions (Boston: Pitman, ...