Acknowledgments

As ever, the material in the book is the result of many conversations with a wide range of people. The professionals we have taught over the past twenty years at Harvard Business School and during incompany programs around the world have taken the time to debate our ideas and have contributed to our thinking. Their patience with our questioning and ongoing inquiry assisted us immeasurably in developing the insights that form the core of this book.

We must recognize the contribution our colleagues have made. Their names may not be on the cover, but they will recognize their contributions as they turn the pages. In particular, we would like to thank our colleague Jay Lorsch. Jay, Jack, and their colleagues established Harvard’s ...

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