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When Millennials Take Over by Jamie Notter, Maddie Grant

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5. Fluid

When Jason Stirman was managing a team on the staff at Twitter, he was frustrated with the results he got by following the traditional management best practices. Management textbooks and even his mentors all advised him to insulate his direct reports from things in order to let them focus more productively on their work, but he found this approach backfired. “They just got angry, and confused, and disconnected,” Stirman explained. “I was constantly censoring all this information, and they were happier when they knew everything.”41 He also found that he got better results in managing conflict among his staff by simply encouraging people to get to know each other better. Once the relationships started being built, his people ended ...

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