You are previewing When Cultures Collide: Leading Across Cultures.
O'Reilly logo
When Cultures Collide: Leading Across Cultures

Book Description

In this thoroughly updated and expanded third edition of the ground-breaking book When Cultures Collide: Leading Across Cultures, Richard Lewis includes every major region of the world and more than sixty countries! Capturing the rising influence of culture and the seismic changes throughout many regions of the world, cross-cultural expert and international businessman Richard Lewis has significantly broadened the scope of his seminal work on global business and intercultural communication. Within each country-specific chapter, Lewis provides invaluable insight into the beliefs, values, behaviors, mannerisms and prejudices of each culture, lending helpful advice on topics to discuss and those to avoid when communicating, guides to interpreting unique terminology and modes of behavior that will contribute to successful communication and lasting relationships. Lewis advises on overarching guidelines for proper overseas manners, whether in a restaurant, at the home of a colleague or in the boardroom. Using dozens of scientific, yet highly accessible diagrams and building on his Linear-active, Multi-active and Reactive (LMR) culture type model, Lewis gives managers and leaders practical strategies to embrace differences and work successfully across an increasingly diverse business culture.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Preface to the Third Edition: Us and Them
  7. Acknowledgments
  8. Part One Getting to Grips with Cultural Diversity
    1. 1 Different Languages, Different Worlds
      1. Appearance and Reality
      2. Concepts and Notions
      3. Powerful Mental Blocks
      4. Language Straitjacket
      5. Thought = Internalized Language
      6. Humor across Frontiers
      7. Humor in Business
      8. Making Allowances
    2. 2 Cultural Conditioning
      1. What Is Culture?
      2. Culture Shock
      3. Who Is Normal, Anyway?
      4. It Depends on Our Perception
    3. 3 Categorizing Cultures
      1. Cultural Categories at Cross-Century
      2. Linear-Active and Multi-Active Cultures
      3. Reactive Cultures
      4. Intercategory Comparisons
      5. Fine-Tuning Categorization
      6. Moving along the LMR Planes
      7. Data-Oriented, Dialogue-Oriented and Listening Cultures
    4. 4 The Use of Time
      1. Linear Time
      2. Multi-Active Time
      3. Cyclic Time
      4. Chinese
      5. Japanese
      6. Back to the Future
      7. Validity of Time Concepts
    5. 5 Bridging the Communication Gap
      1. Use of Language
      2. The Communication Gap
      3. Communication Patterns during Meetings
      4. Listening Habits
      5. The Language of Management
    6. 6 Manners (and Mannerisms)
      1. Sincerity Helps
      2. Dining Etiquette
      3. Cocktail Parties
      4. Restaurant Behavior
      5. Manners in Society
  9. Part Two Managing and Leading in Different Cultures
    1. 7 Status, Leadership and Organization
      1. Success or Failure in the Twenty-First Century
      2. Leaders
      3. Changing Notions of Leadership
      4. Cultural Roots of Organization and Leadership
      5. Different Concepts of Status, Leadership and Organization
    2. 8 Team Building and Horizons
      1. Team Building
      2. Innovation and Change
      3. Life within Horizons
      4. The Education Factor
      5. Language and Culture
      6. Horizons, Common Ground and Divergence
      7. National Strengths, Insights and Blind Spots
      8. Team-Building Exercises
    3. 9 Motivating People and Building Trust
      1. Twenty-First Century Aspirations
      2. Product versus Relationship
      3. Building Trust
      4. High-Trust and Low-Trust Societies
      5. Trust in Virtual Teams
    4. 10 Meetings of the Minds
      1. Beginnings
      2. Structuring a Meeting
      3. Meeting Behavior and Comportment
      4. Body Language
      5. Negotiating
      6. Decision Making
      7. Contracts
      8. Solutions
  10. Part Three Getting to Know Each Other
    1. English-Speaking Countries
      1. 11 United States of America
      2. 12 Canada
      3. 13 Britain
      4. 14 Ireland
      5. 15 Australia,New Zealand, and South Africa
    2. Western European Countries
      1. 16 Germany
      2. 17 Austria
      3. 18 Switzerland
      4. 19 The Netherlands
      5. 20 Belgium
      6. 21 France
      7. 22 Italy
      8. 23 Spain
      9. 24 Portugal
      10. 25 Greece
    3. Central and Eastern European Countries
      1. 26 Poland
      2. 27 Hungary
      3. 28 The Czech Republic
      4. 29 Slovakia
      5. 30 Slovenia
      6. 31 Croatia
      7. 32 Serbia and Montenegro
      8. 33 Bulgaria
      9. 34 Romania
    4. Nordic Countries
      1. 35 Finland
      2. 36 Sweden
      3. 37 Norway
      4. 38 Denmark
    5. The Baltic States and Central Asian Countries
      1. 39 The Baltic States
      2. 40 Russia
      3. 41 Central Asia
    6. Middle Eastern Countries
      1. 42 Turkey
      2. 43 Iran
      3. 44 The Arab Countries
      4. 45 Iraq
      5. 46 Israel
    7. Asian (South, Southeast, East) Countries
      1. 47 India
      2. 48 Pakistan
      3. 49 Bangladesh
      4. 50 Southeast Asia
      5. 51 Indonesia
      6. 52 Malaysia
      7. 53 Singapore
      8. 54 Thailand
      9. 55 The Philippines
      10. 56 Vietnam
      11. 57 China and Hong Kong
      12. 58 Korea
      13. 59 Japan
    8. Latin American Countries
      1. 60 Latin America
      2. 61 Argentina
      3. 62 Mexico
      4. 63 Brazil
      5. 64 Chile
      6. 65 Venezuela
      7. 66 Colombia
    9. Sub-Saharan African Countries
      1. 67 Sub-Saharan Africa
  11. Epilogue
  12. Bibliography
  13. Glossary
  14. Index
  15. About the Author