When Opportunity Knocks, Open the Door
All this research should give you strong ammunition to strike when opportunity knocks, usually in the form of the office crisis. As Goldsmith says, the office problem – as well as its big brother, the office crisis – is a major opportunity moment for any worker. Suddenly we are in the right place at the right time – on hand with the hose to douse the flames. Yet we must know that it’s the hose we need, and be able to handle it. Otherwise we are a long way from being in the right place at the right time. We are simply in the way.
Having said this, not all of the problems are of the “fire, fire!” sort. Many are positive moments of opportunity for the organization: how best to market a new product, or take ...
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