Introduction

Effective leaders must be bold enough and brave enough to make tough choices. Sounds simple enough. Yet chances are that you have experienced a situation where, as a manager of a group (or department, division, or whole company), you know what you have to do, but you also know that these steps will be unpopular, or that the change is so significant or the idea so new and against the grain that many people will think you are doing the wrong thing. And, you reflect, you might be wrong—perhaps horrendously, embarrassingly so. People might lose their jobs. Your boss might not be happy. And so on.

A lot of managers face these tough issues and waffle, becoming paralyzed with indecision. They delay, analyze further, make massive compromises, ...

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