ABOUT THE AUTHOR

Leonard S. Greenberger works with hundreds of clients—including senior corporate and nonprofit executives and military officers—to prepare them to communicate in tough situations. He is a seasoned veteran of guiding clients through crises where effective communication often makes the difference between success and failure.

As a partner at Potomac Communications Group (PCG) in Washington, D.C., where he has worked for more than 20 years, he helped to adapt the firm’s study of risk perception and assessment into a training curriculum that teaches the strategies, skills, and techniques necessary to win people over when they are angry, worried, and suspicious. He and the firm also expanded the application of the curriculum beyond ...

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