What Managers Do, Fourth Edition

The Practice Case Solution

In a complex situation such as this, there is no textbook solution. The number of variables precludes such an approach. The maturity and insightfulness of the consultant will be an important factor in approaching the assignment. The objective is to teach the student the value of looking beyond symptoms to the underlying causes of problems and then searching for approaches that will deal with those underlying causes and, in so doing, result in actions that will preclude their reoccurrence.

There are two keys to being a successful manager: the ability to define problems objectively and the ability to implement changes that will preclude them from future consideration. Being able to accept criticism and to realize the ...