1.1. WHAT EXACTLY IS SIX SIGMA?
Six Sigma is a smarter way to manage a business or a department. Six Sigma puts the customer first and uses facts and data to drive better solutions.
Six Sigma efforts target three main areas:
Improving customer satisfaction
Reducing cycle time
Reducing defects
Improvements in these areas usually represent dramatic cost savings to businesses, as well as opportunities to retain customers, capture new markets, and build a reputation for top-performing products and services.
Although it involves measuring and analyzing an organization's business processes, Six Sigma is not merely a quality initiative; it is a business initiative. Achieving the goal of Six Sigma requires more than small, incremental improvements; it ...
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