4.2. THE DMAIC PROBLEM-SOLVING MODEL
"What," you may ask, "makes DMAIC different from or better than other problem-solving techniques?" (If so, you're already practicing one of the key skills of Six Sigma management: asking good questions!)
DMAIC as just a set of letters or steps is not better. But what is better is what you do as you move through the five DMAIC steps. The biggest differences or advantages of DMAIC probably boil down to these seven items:
Measuring the problem. In DMAIC, you don't just assume that you understand what the problem is; you have to prove (validate) it with facts.
Focusing on the customer. The external customer is always important, even if you're just trying to cut costs in a process.
Verifying root cause. In the bad ...
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