Chapter 5. SURVIVOR'S GUIDE TO SIX SIGMA
Afundamental principle of Six Sigma is that the people close to the work are often best equipped to improve it. At the same time, organizational leaders need to provide direction and be fully engaged in the drive to build a better organization. In fact, one of the neat—if not always easy—tricks of Six Sigma is to create a process that is both top-down and bottom-up.
In this chapter, we review in more detail some of the likely impacts Six Sigma efforts may impose on you as an employee and some of the opportunities and challenges you should consider. (If you have questions about any of the role titles we mention, flip back to Chapter 3 for a quick review.)
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