4.3. SUMMARY

The DMAIC problem-solving process and the phases of the project cycle work hand-in-hand. DMAIC has often been referred to as iterative. This means that the line from Define to Control is not straight but rather jogs back and forth, revisiting earlier assumptions and filling places passed over in haste.

In a sense, the only thing that remains inviolate during a Six Sigma project is the need to be flexible in dealing with continuous change, the ability to absorb and to interpret information, and the need to remain open and attentive to the input of many stakeholders within and outside the immediate team. A team that can accomplish these things has few limits to its potential for solving problems and improving business performance. ...

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