What Is Six Sigma?

9.2. FIVE SKILLS TO DEVELOP

The skills you will need to participate successfully in Six Sigma are not on the level of neurosurgery. Here are the five biggies:

1. The ability to see the "big picture." Being an expert in your own field or job role is fine. But Six Sigma performance relies on people who can see and understand a process from end to end. So-called empowered people in a Six Sigma company are those with the broader view and the ability to make decisions based on what works for the end customer and the whole process.

2. The ability to gather data. Gathering data does not mean statistical wizardry. It's about being able to separate factual observation from opinion and guess and to record or explain the facts accurately.

   There's an old saying: ...