Chapter 6. A LOOK INSIDE THE SIX SIGMA TOOLKIT

In a way, any technique that helps you better understand, manage, and improve a business or a process can qualify as a Six Sigma tool. But some techniques are especially key tools in planning and executing Six Sigma projects. Understanding what those tools are will give you a clearer perspective on how Six Sigma works.

For convenience, we've grouped the tools into four categories. These categories aren't perfect; many tools can be used different ways. Our goal here is just a quick introduction. For more details and how-to information, you can look in a variety of other books, check out Web references, or just wait for your own Six Sigma training to begin.

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