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What Is Six Sigma?

Book Description

A brief introduction to Six Sigma­­ for employees

Six Sigma is today's most talked-about system for improving the quality of organizational processes. Written by bestselling author Peter Pande,What Is Six Sigma? is a concise summary of the core themes and processes of Six Sigma. Unlike almost all other books on Six Sigma, it is written for the employees of organizations rolling out Six Sigma­­not just managers. This helpful overview describes what Six Sigma is, why companies are implementing it, and how employees can make it a success in their own organizations.

Based on the bestselling The Six Sigma Way, this accessable introduction to Six Sigma answers typical employee questions, concerns, and even skepticism about this revolutionary program. Includes:

  • The six themes of Six Sigma
  • A five-step roadmap to Six Sigma implementation
  • The 10 basic tools of Six Sigma, with an entire page devoted to each

Table of Contents

  1. Copyright
  2. Dedication
  3. ACKNOWLEDGMENTS
  4. THE SIX SIGMA SUCCESS STORY
    1. WHAT EXACTLY IS SIX SIGMA?
    2. WHAT'S NEW ABOUT SIX SIGMA?
  5. SIX WHAT? WHAT'S A SIGMA?
    1. SIX SIGMA AS A STATISTICAL MEASURE
    2. SIX SIGMA AS A GOAL
    3. SIX SIGMA AS A SYSTEM OF MANAGEMENT
    4. SUMMARY: SIX THEMES OF SIX SIGMA
    5. WHERE YOU STAND
  6. SIX SIGMA IN YOUR ORGANIZATION
    1. IMPLEMENTING SIX SIGMA: THREE BASIC ON-RAMPS
    2. NEW ROLES FOR MANAGERS AND EMPLOYEES
  7. THE SIX SIGMA TEAM'S PROBLEM-SOLVING PROCESS DMAIC
    1. THE DMAIC TEAM LIFE CYCLE
    2. THE DMAIC PROBLEM-SOLVING MODEL
    3. SUMMARY
  8. SURVIVOR'S GUIDE TO SIX SIGMA
    1. COPING WITH THE CHANGE THAT SIX SIGMA BRINGS
    2. IMPROVING YOUR JOB SKILLS THROUGH SIX SIGMA
    3. SUMMARY
  9. A LOOK INSIDE THE SIX SIGMA TOOLKIT
    1. TOOLS FOR GENERATING IDEAS AND ORGANIZING INFORMATION
    2. TOOLS FOR DATA GATHERING
    3. TOOLS FOR PROCESS AND DATA ANALYSIS
    4. TOOLS FOR STATISTICAL ANALYSIS
    5. TOOLS FOR IMPLEMENTATION AND PROCESS MANAGEMENT
    6. SUMMARY
  10. SIX SIGMA IN ACTION: Some Success Stories
    1. CASE 1: REPAIRING REPAIRS
    2. CASE 2: SIX SIGMA IN SPACE
    3. CASE 3: CANCEL THAT NEW PLANT
    4. CASE 4: GETTING PAID, ON TIME
    5. CASE 5: RIGHT TECH, RIGHT CALL
    6. CASE 6: IMPROVING LOAN QUALITY
    7. CASE 7: CLOSING THE HOOD
    8. SUMMARY
  11. A NOTE TO MANAGERS: How You Can Help Lead Six Sigma
    1. THE CHALLENGE TO LEADERS AT ALL LEVELS
    2. THE POTENTIAL BENEFITS TO LEADERS AT ALL LEVELS
    3. MEETING THE CHALLENGES TO ACHIEVE THE BENEFITS
    4. SUPPORTING IMPROVEMENT OF SIX SIGMA
  12. A NOTE TO SIX SIGMA EMPLOYEES: Nine Things You Should Do and Five Skills to Develop
    1. NINE THINGS YOU SHOULD DO
    2. FIVE SKILLS TO DEVELOP
    3. FINAL NOTE
  13. APPENDIX