CONTENTS
1. Introduction to Business Process Management
Linkage to Organizational Performance
The Importance of Business Processes
Why Don’t More Organizations Express Their Strategy in Process Terms?
The Number of Business Processes in a Typical Company
Organizations Represented in the Value Chain
Defining the Business Process Management Phases
Get What Is BPM? now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.