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Book Description

This concise, easy-to-understand guide provides a straightforward introduction to the tools and techniques required to implement business process management (BPM), and how it can benefit any organization. Written by an instructor at the BPM Institute, What Is BPM? explains the management strategies, integrated methodologies, and software solutions essential to a successful enterprise-wide BPM implementation. Discover how to roll out a systematic approach to continuous process improvement in your organization and deliver sustained operational performance.

Table of Contents

  1. Cover Page
  3. Copyright page
  5. 1. Introduction to Business Process Management
    1. Introduction
    2. Linkage to Organizational Performance
    3. Where BPM Fits
    4. BPM Fundamentals
    5. Conclusion
  6. 2. Why Do We Need BPM?
    1. The Importance of Business Processes
    2. Why Don’t More Organizations Express Their Strategy in Process Terms?
    3. How Is BPM Different?
    4. What Does BPM Provide?
    5. How Do You Use BPM?
    6. Summing It All Up
  7. 3. Understanding Processes
    1. The Basics of Process
    2. The Number of Business Processes in a Typical Company
    3. Types of Processes
    4. Defining the Term Process
    5. Organizations Represented in the Value Chain
    6. Value Chain Processes
  8. 4. BPM Life Cycle Phases
    1. Defining the Business Process Management Phases
    2. Document Phase
    3. Assess Phase— “If You Can’t Measure It, You Can’t Manage It”
    4. Improve Phase
    5. Manage Phase
  9. 5. Process Improvement (Improve Phase Tools)
    1. Fundamental Concepts of the Improve Phase
    2. Process Mapping and Improvement
    3. Simulation
    4. Process Reengineering
    5. Six Sigma
    6. Lean Principles
    7. Kaizen
    8. Lean Six Sigma
    9. Conclusions
  10. 6. Process Management
    1. Process Management Fundamentals
    2. Managing the Introduction and Performance of a New Program— BPM
  11. 7. A Process-Managed Enterprise
    1. The Key Elements of A Process-Managed Enterprise
    2. Creating a Road Map to a Process-Managed Enterprise
    3. Description of Process Maturity
    4. The Seven Characteristics of a Truly Process-Managed Enterprise
    5. Process-Oriented Management
  12. 8. BPM Tools and Technologies
    1. Basic Types of Tools and Technologies
    2. BPM Suites
    3. BPM and BPMS as a Best Practice
    4. BPM and BPMS: Common Goals for Improving Business Processes
    5. Conclusion
  13. 9. BPM Resources
    1. The BPM Community
    2. Process Improvement Tool Kit