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What Great Trainers Do

Book Description

Corporate trainers are tasked with an awesome responsibility—helping individuals develop the skills they need to advance their careers and boost their organizations’ bottom lines. It’s a challenging job, but What Great Trainers Do is here to help—providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction. Readers will learn how to:

    • Organize presentations for maximum impact
    • Use activities to connect participants to the content and each other
    • Create visual aids that reinforce key points
    • Fine-tune their delivery
    • Listen actively and read the group
    • Address questions and concerns
    • Make presentations interactive—involving learners early and often
    • Manage the tough moments
    • Handle resistance
    • Use debriefs, demonstrations, and deliberate practice to solidify performance, improve applicability, and make training stick
    • Adapt the course to fit the participants
    • Promote positive group process
    • And much more

    Great training doesn’t happen by accident. Accessible and practical, What Great Trainers Do is a one-stop resource for reliable, repeatable learning results.

Table of Contents

  1. Cover
  2. Title
  3. Contents
  4. Preface
  5. PART I FRAMEWORK FOR TRAINING
    1. Chapter 1 The Challenge of Training
    2. Chapter 2 Content and Process: The Two Intertwined Elements of Dynamic Training
    3. Chapter 3 A Universal Structure for Skill-Building Workshops
  6. PART II DEVELOPING A DYNAMIC WORKSHOP
    1. Chapter 4 How to Open a Workshop
    2. Chapter 5 Using Activities to Engage Participants
    3. Chapter 6 Debriefing to Gather the Learnings
    4. Chapter 7 Organizing Your Presentations
    5. Chapter 8 Creating and Using Flip Charts
    6. Chapter 9 Creating and Using PowerPoint Slides
    7. Chapter 10 Fine-Tuning Your Delivery
    8. Chapter 11 Using Disclaimers to Sidestep Resistance
    9. Chapter 12 Listening Actively to Stay in Tune with Participants
    10. Chapter 13 Responding to Questions, Comments, and Objections
    11. Chapter 14 Making Presentations Interactive
    12. Chapter 15 Managing the Tough Moments
    13. Chapter 16 Demonstrating What You Teach
    14. Chapter 17 Leading Practices: Dress Rehearsals for the Real Thing
    15. Chapter 18 Providing In-the-Moment Feedback
    16. Chapter 19 Evaluating the Workshop
    17. Chapter 20 Ending the Workshop
  7. PART III THE TRAINER AS FACILITATOR
    1. Chapter 21 Understanding Resistance
    2. Chapter 22 Maintaining a Positive Learning Climate
    3. Chapter 23 Intervening to Eliminate an Individual’s Disruptive Behavior
    4. Chapter 24 Observing Group Process and Intervening to Improve Its Functioning
  8. PART IV MATURING AS A TRAINER
    1. Chapter 25 Redesigning a Troubled Workshop While Teaching It
    2. Chapter 26 Avoiding Trainer Defensiveness
    3. Chapter 27 Three Trainer Qualities that Facilitate Learning
  9. APPENDICES
  10. Appendix I Course Preparation Worksheets
  11. Appendix II Adapting the Workshop to Fit the Participants
  12. Appendix III Installing the Training Properly
  13. Notes
  14. Index
  15. About the Authors
  16. Free Sample Chapter from People Styles at Work . . . and Beyond also by the Boltons
  17. Copyright