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I would like to dedicate this book to my amazing wife, Michelle, my daughters, Taylor, Madison, and Paige, and my son, Chase, for their patience with me as I disappeared into this incredible project. I’d like to thank my identical twin brother, Charles Arthur Webb, for all his ongoing support, and my best friend, Matti Palo, M.D., for his enduring friendship and support. Last, I’d like to thank all the amazing organizations that have given me access to their businesses and helped me share their incredible stories with the world.

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