Related Titles from Digital Press

Guruge, Corporate Portals, 332pp, ISBN 1-55558-280-X, 2002

Peel, CRM: Redefining Customer Relationship Management, 220pp, ISBN 1-55558-263X, 2002

Sharp, Call Center Operations: Design, Operation, and Maintenance, 306pp, ISBN 1-55558-277-X, 2002

Breakfield & Burkey, Managing Systems Migrations and Upgrades:

Demystifying the Technology Puzzle, 320pp, ISBN 1-55558-256-7, 2002

Speed & Ellis, Internet Security, ISBN 1-55558-298-2, 398pp, 2003

Wheeler, Integrating Wireless Technology in the Enterprise, ISBN 1-55558-295-8, 432pp, 2003

For more information or to order these and other Digital Press titles, please visit our website at books.elsevier.com/digitalpress!

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