You are previewing Web Form Design.

Web Form Design

Cover of Web Form Design by Luke Wroblewski Published by Rosenfeld Media
  1. SPECIAL OFFER: Upgrade this ebook with O'Reilly
  2. How to Use this Book
    1. Who Should Read this Book?
    2. What’s in the Book?
    3. What Comes with the Book?
  3. Frequently asked Questions
  4. Foreword
  5. Chapter 1
    1. The Design of Forms
      1. Form Design Matters
      2. The Impact of Form Design
      3. Design Considerations
  6. Chapter 2
    1. Form Organization
      1. What to Include
      2. Have a Conversation
      3. Organizing Content
      4. Group Distinctions
      5. Best Practices
  7. Chapter 3
    1. Path to Completion
      1. Name That Form
      2. Start Pages
      3. Clear Scan Lines
      4. Minimal Distractions
      5. Progress Indicators
      6. Tabbing
      7. Best Practices
  8. Chapter 4
    1. Labels
      1. Label Alignment
      2. Top-Aligned Labels
      3. Right-Aligned Labels
      4. Left-Aligned Labels
      5. Labels Within Inputs
      6. Mixed Alignments
      7. Best Practices
  9. Chapter 5
    1. Input Fields
      1. Types of Input Fields
      2. Field Lengths
      3. Required Fields
      4. Input Groups
      5. Flexible Inputs
      6. Best Practices
  10. Chapter 6
    1. Actions
      1. Primary and Secondary Actions
      2. Placement
      3. Actions in Progress
      4. Agree and Submit
      5. Best Practices
  11. Chapter 7
    1. Help Text
      1. When to Help
      2. Automatic Inline Help
      3. User-Activated Inline Help
      4. User-Activated Section Help
      5. Secure Transactions
      6. Best Practices
  12. Chapter 8
    1. Errors and Success
      1. Errors
      2. Success
      3. No Dead Ends
      4. Best Practices
  13. Chapter 9
    1. Inline Validation
      1. Confirmation
      2. Suggestions
      3. Limits
      4. Best Practices
  14. Chapter 10
    1. Unnecessary Inputs
      1. Removing Questions
      2. Smart Defaults
      3. Personalized Defaults
      4. Best Practices
  15. Chapter 11
    1. Additional Inputs
      1. Inline Additions
      2. Overlays
      3. Progressive Engagement
      4. Best Practices
  16. Chapter 12
    1. Selection-Dependent Inputs
      1. Page-Level Selection
      2. Horizontal Tabs
      3. Vertical Tabs
      4. Drop-Down List
      5. Expose Below Radio Buttons
      6. Expose Within Radio Buttons
      7. Exposed Inactive
      8. Exposed Groups
      9. Best Practices
  17. Chapter 13
    1. Gradual Engagement
      1. Signing Up
      2. Getting Engaged
      3. Best Practices
  18. Chapter 14
    1. What’s Next?
      1. The Disappearing Form
      2. The Changing Form
      3. Getting It Built
  19. Acknowledgments
  20. About the Author
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Chapter 10

Unnecessary Inputs

Removing Questions

Smart Defaults

Personalized Defaults

Best Practices

Any question you ask people requires them to parse it, formulate a response, and then input their answer in the affordance you have provided on the form. Being vigilant about every question you ask allows you to remove questions that are not absolutely necessary, or can be asked at a better time or place, or can be inferred automatically. And the fewer questions you ask, the better the odds are of people completing your forms quickly and easily.

Removing Questions

When eBay Inc. redesigned its registration form in 2002, the company carefully considered each question and decided which ones were not absolutely necessary. It’s probably not ...

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