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Web Form Design by Luke Wroblewski

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Chapter 8

Errors and Success

Errors

Success

No Dead Ends

Best Practices

While help text can be used to tell people how to successfully complete a form, it isn’t the most important thing we have to tell them. That honor falls to error and success messages. Error messages let people know when they cannot continue completing a form and how they can remedy the situation. Success messages tell people what they wanted to hear from the moment they starting filling in a form—they’re done!

Like help text, errors and success are messages for people. As a result, a lot of the best practices and dynamic systems we looked at in Chapter 7 for help text also apply to the error and success messages discussed here.

Errors

Despite our best efforts to structure ...

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