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Web-Based Services: Concepts, Methodologies, Tools, and Applications

Book Description

The recent explosion of digital media, online networking, and e-commerce has generated great new opportunities for those Internet-savvy individuals who see potential in new technologies and can turn those possibilities into reality. It is vital for such forward-thinking innovators to stay abreast of all the latest technologies. Web-Based Services: Concepts, Methodologies, Tools, and Applications provides readers with comprehensive coverage of some of the latest tools and technologies in the digital industry. The chapters in this multi-volume book describe a diverse range of applications and methodologies made possible in a world connected by the global network, providing researchers, computer scientists, web developers, and digital experts with the latest knowledge and developments in Internet technologies.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editor-in-Chief
    2. Associate Editors
    3. Editorial Advisory Board
  5. Preface
  6. Section 1: Fundamental Concepts and Theories
    1. Chapter 1: Service-Driven Computing with APIs
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FRAMEWORKS FOR REST API/SERVICE DEVELOPMENT
      5. RECENT TRENDS AND ONGOING RESEARCH
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    2. Chapter 2: E-Learning and the Semantic Web
      1. ABSTRACT
      2. INTRODUCTION
      3. E-LEARNING AND THE SEMANTIC WEB: LITERATURE REVIEW
      4. RESEARCH METHODOLOGY
      5. RESEARCH ANALYSIS AND GAPS
      6. DISCUSSION OF THE NEW INTIIAL HOLISTIC 3.0 E-LEARNING MODEL AND FUTURE WORKS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
      11. APPENDIX
    3. Chapter 3: Integrating Sustainability in Cloud Computing for Managing Sustainable Knowledge in Higher Education
      1. ABSTRACT
      2. INTRODUCTION
      3. SUSTAINABLE DEVELOPMENT AND HIGHER EDUCATION
      4. SIGNIFICANCE AND CONCLUSION
      5. REFERENCES
    4. Chapter 4: Genome Sequencing in the Cloud
      1. ABSTRACT
      2. INTRODUCTION
      3. GENOME SEQUENCING
      4. CLOUD COMPUTING
      5. NGS IN CLOUD
      6. AN EXAMPLE OF NGS IN CLOUD
      7. CLOUD TOOLS FOR NGS
      8. CHALLENGES
      9. CONCLUSION
      10. ACKNOWLEDGMENT
      11. REFERENCES
      12. KEY TERMS AND DEFINITIONS
    5. Chapter 5: Cloud Computing Economics
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CHOOSE THE RIGHT DEPLOYMENT MODEL
      5. FUTURE WORK
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    6. Chapter 6: Hard Clues in Soft Environments
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ISSUES IN CLOUD COMPUTING
      5. SOLUTIONS
      6. OPEN ISSUES
      7. FUTURE WORK
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    7. Chapter 7: Governance and Risk Management in the Cloud with Cloud Controls Matrix V3 and ISO/IEC 385002008
      1. ABSTRACT
      2. INTRODUCTION
      3. MAIN FOCUS OF THE CHAPTER
      4. ESSENTIAL CHARACTERISTICS OF CLOUD COMPUTING
      5. CLOUD COMPUTING SERVICE MODELS
      6. CLOUD COMPUTING DEPLOYMENT MODELS
      7. CRITICAL AREAS OF FOCUS FOR A SECURED CLOUD ENVIRONMENT
      8. VIRTUALIZATION ROUTE TO THE CLOUD
      9. SECURITY RISKS IN VIRTUAL IT SYSTEMS
      10. GOVERNANCE AND RISK MANAGEMENT IN THE CLOUD: ROLE OF THE BOARD
      11. OVERVIEW OF GRM DOMAIN OF CSA CLOUD CONTROLS MATRIX V3 FRAMEWORK
      12. OVERVIEW OF ISO/IEC 38500:2008 STANDARD FOR IT GOVERNANCE
      13. “CLOUD GOVERNANCE MATRIX” FOR GOVERNANCE AND RISK MANAGEMENT
      14. DERIVING BENEFITS FROM THE CLOUD GOVERNANCE MATRIX
      15. CONCLUSION
      16. DEDICATION
      17. REFERENCES
      18. ADDITIONAL READING
      19. KEY TERMS AND DEFINITIONS
    8. Chapter 8: Making Sense of the E-Service Quality Literature
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. METHOD
      5. RESULTS
      6. DISCUSSION
      7. CONCLUSION
      8. REFERENCES
    9. Chapter 9: Planning and Implementation of Cloud Computing in NIT's in India Special Reference to VNIT
      1. ABSTRACT
      2. INTRODUCTION
      3. LIBRARIES MOVING ON CLOUD
      4. CLOUD COMPUTING ESSENTIAL CHARACTERISTICS
      5. PLAN CLOUD LIBRARY SERVICES
      6. DEPLOYMENT MODELS OF CLOUD COMPUTING
      7. ADVANTAGES/BENEFITS OF CLOUD COMPUTING
      8. DISADVANTAGES OF CLOUD COMPUTING
      9. STATUS OF REC’s/NIT’s IN INDIA
      10. CLOUD COMPUTING CHALLENGES SHAPING LIBRARY SERVICES REC’s/NIT’s IN INDIA
      11. THE STEPS TOWARD CLOUD COMPUTING FOR REC’s/NIT’s IN INDIA
      12. PLANNING AND IMPLEMENTATION OF CLOUD COMPUTING IN REC’s/NIT’s
      13. SECURITY AND PRIVACY
      14. PREAMBLE OF VNIT
      15. FACTORS RESPONSIBLE FOR MOVING ON CLOUD COMPUTING IN LIRC VNIT
      16. RESOURCES AT INSTITUTE LEVEL THAT CAN BE MOVED TO CLOUD COMPUTING
      17. RESOURCES AT LIBRARY LEVEL THAT CAN BE MOVE TO CLOUD COMPUTING
      18. CONCLUSION
      19. REFERENCES
    10. Chapter 10: Social Web Services Management
      1. ABSTRACT
      2. INTRODUCTION
      3. SOCIAL WEB SERVICES
      4. SOCIAL NETWORK SIGN-UP CRITERIA
      5. SOCIAL NETWORKS’ MANAGEMENT POLICIES
      6. LINKING SELECTION CRITERIA TO MANAGEMENT POLICIES
      7. CONTROLING SOCIAL WEB SERVICES’ ACTIONS IN NETWORKS
      8. RELATED WORK
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
    11. Chapter 11: Exploring Marketing Theories to Model Business Web Service Procurement Behavior
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. WEB SERVICES PROCUREMENT BEHAVIOR
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    12. Chapter 12: Measures for Cloud Computing Effectiveness Assessment
      1. ABSTRACT
      2. INTRODUCTION
      3. OBJECTIVE OPERATIONAL DEFINITONS OF MEASURES
      4. CONFIRMATORY CASE STUDIES
      5. VALIDITY
      6. EVALUATION
      7. CONCLUSION
      8. REFERENCES
    13. Chapter 13: The Ubiquitous Semantic Web
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. MOBILE SERVICE DISCOVERY: A MOTIVATING SCENARIO
      4. 3. A BRIEF INTRODUCTION TO THE SEMANTIC WEB LANGUAGES
      5. 4. THE UBIQUITOUS SEMANTIC WEB: STATE-OF-THE-ART DEVELOPMENT
      6. 5. CHALLENGES AND FUTURE RESEARCH DIRECTIONS
      7. 6. CONCLUSION
      8. REFERENCES
      9. ENDNOTES
    14. Chapter 14: Agent-Based Resource Management for Mobile Cloud
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESOURCE MANAGEMENT IN MOBILE CLOUD COMPUTING
      5. CONCLUSION
      6. REFERENCES
    15. Chapter 15: A Conceptual Model for Cloud Computing Adoption by SMEs in Australia
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SMALL AND MEDIUM-SIZED ENTERPRISES (SMEs)
      5. CONCEPTUAL MODEL
      6. RESEARCH APPROACH
      7. DATA COLLECTION AND ANALYSIS
      8. SOLUTIONS AND RECOMMENDATIONS
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
    16. Chapter 16: A Review on Semantic Text and Multimedia Retrieval and Recent Trends
      1. ABSTRACT
      2. INTRODUCTION
      3. SEMANTIC WEB
      4. TREND OF RESEARCHES
      5. INVESTIGATION OF APPLICATIONS ON SEMANTIC WEB
      6. SEMANTIC TEXT RETRIEVAL
      7. SEMANTIC MULTIMEDIA RETRIEVAL
      8. CONCLUSION
      9. REFERENCES
  7. Section 2: Development and Design Methodologies
    1. Chapter 17: A Resource Allocation Model for Desktop Clouds
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH CHALLENGES
      4. DISCUSSION
      5. CONCLUSION AND FUTURE DIRECTIONS
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
    2. Chapter 18: Offline and Online Customer Satisfaction in B2C Markets
      1. ABSTRACT
      2. INTRODUCTION
      3. OFFLINE LITERATURE REVIEW
      4. ONLINE LITERATURE REVIEW
      5. AN OVERALL SATISFACTION CONCEPTUAL FRAMEWORK
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    3. Chapter 19: Measuring the Service Quality of E-Commerce and Competitive Strategies
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH METHODS
      5. RESULTS AND DISCUSSION
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
    4. Chapter 20: Strategies for Evaluating Cloud System Providers during the Transformation of Businesses
      1. ABSTRACT
      2. INTRODUCTION
      3. ROLE OF INFORMATION TECHNOLOGY ON BUSINESS TRANSFORMATION
      4. CLOUD COMPUTING
      5. EVALUATION OF CLOUD SYSTEM PROVIDERS
      6. TOOLS FOR AUTOMATING CLOUD SERVICE EVALUATION
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    5. Chapter 21: A Formal Framework for Cloud Systems
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RELATED WORK
      4. 3. CLOUD COMPUTING
      5. 4. A BIGRAPH-BASED SPECIFICATION FOR CLOUD ARCHITECTURE
      6. 5. EXECUTABLE SPECIFICATION FOR BICLOUD-ARCH MODELS
      7. 6. MODEL CHECKING BICLOUD-2M SPECIFICATION
      8. 7. DISCUSSION
      9. 8. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    6. Chapter 22: Cloud Computing for Rural ICT Implementations
      1. ABSTRACT
      2. INTRODUCTION
      3. NEEDS AND CHALLENGES OF RURAL COMMUNITIES
      4. EFFECT OF ICT IN RURAL DEVELOPMENT
      5. CLOUD COMPUTING
      6. IMPLEMENTATION ARCHITECTURES
      7. PORTING APPLICATIONS TO THE CLOUD
      8. MEASURING THE EFFECTIVENESS AND BENEFITS OF EaaS
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    7. Chapter 23: Sustainable Cloud Computing Frameworks for E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CASE STUDIES: GOOGLE APPS AT THE MUNICIPALITIES OF CHIAMPO AND CODOGNO
      5. OUTCOMES AND DISCUSSION
      6. RECOMMENDATIONS FOR AN OPTIMAL IMPLEMENTATION OF GOOGLE APPS IN ITALIAN MUNICIPALITIES
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    8. Chapter 24: Design Challenges of Cloud Computing
      1. ABSTRACT
      2. INTRODUCTION
      3. 1. HISTORY
      4. 2. DEFINITIONS
      5. 3. CLOUD COMPUTING MOTIVATING FACTORS
      6. 4. KEY CHARACTERISTICS OF CLOUD COMPUTING
      7. 5. CLOUD COMPUTING ENVIRONMENT
      8. 6. VIRTUALIZATION TECHNOLOGIES
      9. 7. SECURITY IN CLOUD COMPUTING ENVIRONMENT
      10. 8. CONCLUSION
      11. REFERENCES
      12. KEY TERMS AND DEFINITIONS
    9. Chapter 25: Improving Privacy and Security in Multicloud Architectures
      1. ABSTRACT
      2. CLOUD SERVICE MODELS
      3. DATA INTEGRITY
      4. DATA INTRUSION
      5. ARCHITECTURES OF MULTICLOUD
      6. REPETITION OF APPLICATION
      7. PARTITION OF SYSTEM ARCHITECTURE INTO LAYERS
      8. PARTITION OF SECURITY FEATURES INTO SEGMENTS
      9. DISTRIBUTION OF DATA INTO FRAGMENTS
      10. LEGAL ACCEPTANCES WITH MULTICLOUD ARCHITECTURES
      11. ASSESSMENTS OF MULTICLOUD ARCHITECTURES
      12. CONCLUSION
      13. REFERENCES
      14. KEY TERMS AND DEFINITIONS
    10. Chapter 26: Semantic Web Services-Based Knowledge Management Framework
      1. ABSTRACT
      2. INTRODUCTION
      3. SEMANTIC WEB ENABLED KNOWLEDGE MANAGEMENT SYSTEM
      4. INCORPORATING SERVICE ORIENTED ARCHITECTURE (SOA) CONCEPTS INTO KNOWLEDGE MANAGEMENT SYSTEM
      5. INTEGRATION OF SEMANTICS ENABLED SOA INTO SEMANTIC WEB ENABLED KNOWLEDGE MANAGEMENT SYSTEM
      6. CONCLUSION
      7. REFERENCES
    11. Chapter 27: Cloud Service Brokerage
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CLOUD SERVICE BROKER: CONCEPTUAL ARCHITECTURE FRAMEWORK
      5. SERVICE DESCRIPTION TEMPLATES: STRUCTURE AND FORMALIZATION
      6. TEMPLATE MANIPULATION OPERATORS: OPERATOR CALCULUS
      7. VALIDATION IN A SOLUTION ARCHITECTURE
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
    12. Chapter 28: Design of Web Services for Mobile Monitoring and Access to Measurements
      1. ABSTRACT
      2. INTRODUCTION
      3. ARCHITECTURE OF MOBILE MONITORING SYSTEM BASED ON WEB SERVICES
      4. CORE FUNCTIONS FOR MOBILE MONITORING
      5. CORE FUNCTIONS FOR THIRD PARTY ACCESS TO MEASUREMENT DATA
      6. DESCRIPTION OF WEB SERVICE INTERFACES FOR MONITORING MANAGEMENT
      7. DESCRIPTION OF WEB SERVICE INTERFACES FOR THIRD PARTY ACCESS TO MEASUREMENT DATA
      8. WEB SERVICES IMPLEMENTATION ASPECTS
      9. TRAFFIC MODEL OF WEB SERVICES GATEWAY
      10. EVALUATION OF DATABASE GATEWAY UTILIZATION
      11. CONCLUSION
      12. REFERENCES
      13. ADDITIONAL READING
      14. KEY TERMS AND DEFINITIONS
    13. Chapter 29: A Governance Based Architecture for Enterprise Cloud Computing Adoption
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND AND STATE-OF-ART
      4. DISCUSSION
      5. CONCLUSION AND FUTURE WORK
      6. REFERENCES
    14. Chapter 30: Cloud Computing and Frameworks for Organisational Cloud Adoption
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. WHAT DRIVES ORGANISATIONS ADOPTING CLOUD COMPUTING?
      4. 3. TECHNICAL REVIEW FOR CLOUD COMPUTING
      5. 4. CLOUD COMPUTING FOR BUSINESS USE
      6. 5. STAKEHOLDERS’ POINTS OF VIEW: RISKS FOR ORGANISATIONAL ADOPTION AND HOW RISKS ARE RELATED TO CLOUD ADOPTION CHALLENGES
      7. 6. MOTIVATION OF USING A FRAMEWORK AND IDENTIFIED PROBLEMS WITH EXISTING FRAMEWORKS
      8. 8. DISCUSSION
      9. 9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
  8. Section 3: Tools and Technologies
    1. Chapter 31: Building Elastic Java Application Services Seamlessly in the Cloud
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CLOUDSCALE MIDDLEWARE PLATFORM
      5. APPLICATION STATE MONITORING
      6. HYBRID CLOUD SUPPORT
      7. APPLICATION DEVELOPMENT PROCESS
      8. CLOUDSCALE EVALUATION
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
      11. REFERENCES
      12. KEY TERMS AND DEFINITIONS
      13. ENDNOTES
    2. Chapter 32: Cloud Integration for Effective Delivery of IT Services
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CLOUD COMPUTING
      5. SERVICE MODELS
      6. DEPLOYMENT MODELS
      7. WHY CLOUD FOR E-COMMERCE
      8. CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
      9. ENTERPRISE RESOURCE PLANNING (ERP)
      10. CLOUD HEALTHCARE: BUSINESS CASE
      11. CLOUD BASED APPLICATION
      12. BIG DATA
      13. FUTURE RESEARCH DIRECTIONS
      14. CONCLUSION
      15. REFERENCES
      16. KEY TERMS AND DEFINITIONS
    3. Chapter 33: Evaluation of Cloud System Success Factors in Supply-Demand Chains
      1. ABSTRACT
      2. INTRODUCTION
      3. ISSUES WITH CLOUD COMPUTING SYSTEMS
      4. STRATEGIC SUCCESS FACTORS
      5. CONCLUSION
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
    4. Chapter 34: Heuristic Task Consolidation Techniques for Energy Efficient Cloud Computing
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. CLOUD COMPUTING SYSTEM MODEL
      5. 4. PROBLEM MODEL FOR ENERGY EFFICIENT RESOURCE ALLOCATION
      6. 5. HEURISTIC TASK CONSOLIDATION ALGORITHMS
      7. 6. EXPERIMENTAL EVALUATION AND RESULT
      8. 7. CONCLUSION AND FUTURE WORKS
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    5. Chapter 35: Virtual Machine Placement Strategy for Cloud Data Center
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. PLACEMENT MODEL
      4. 3. ALGORITHM FORMULATIONS FOR MULTI-DIMENSIONAL APPROACH
      5. 4. EVALUATION AND ANALYSIS
      6. 5. BACKGROUND
      7. 6. CONCLUSION AND FUTURE DIRECTIONS
      8. 7. MORE THEORY: SIMULATED ANNEALING
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    6. Chapter 36: Biometric Authentication for the Cloud Computing
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. NEED FOR SECURITY IN CLOUD COMPUTING
      4. 3. SECURITY TECHNOLOGY IN THE CLOUD COMPUTING ENVIRONMENT
      5. 4. PROPOSED METHODOLOGY FOR CLOUD SECURITY USING BIOMETRICS
      6. 5. IMPLEMENTATION OF BIOMETRIC SYSTEM FOR CLOUD SECURITY
      7. 6. CONCLUSION AND FUTURE DIRECTION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    7. Chapter 37: Cloud Security Using Ear Biometrics
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. ISSUES AND CHALLENGES OF CLOUD COMPUTING SECURITY
      5. 4. CLOUD SECURITY
      6. 5. BIOMETRIC SYSTEM
      7. 6. EAR BIOMETRIC SYSTEM
      8. 7. CONCLUSION AND FUTURE DIRECTION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    8. Chapter 38: Drivers of Cloud Computing Adoption for E-Government Services Implementation
      1. ABSTRACT
      2. INTRODUCTION
      3. CLOUD COMPUTING
      4. CLOUD COMPUTING AND E-GOVERNMENT
      5. METHODOLOGY
      6. CLOUD ADOPTION CASES IN E-GOVERNMENT CONTEXT
      7. DRIVERS OF CLOUD COMPUTING ADOPTION FOR E-GOVERNMENT SERVICES
      8. CONCLUSION
      9. ACKNOWLEDGMENT
      10. REFERENCES
      11. ENDNOTES
    9. Chapter 39: Data Security for Software as a Service
      1. ABSTRACT
      2. INTRODUCTION
      3. 2. CHALLENGES IN SaaS SECURITY
      4. 3. CURRENT SOLUTION SCHEME PROVIDERS, ACT, AND CERTIFICATE
      5. 4. CONCLUSION
      6. REFERENCES
    10. Chapter 40: A Hybrid Cloud Model for Cloud Adoption by Multinational Enterprises
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. A HYBRID CLOUD MODEL FOR MNES
      5. 4. CASE STUDIES
      6. 5. GUIDELINES FOR HYBRID CLOUD IMPLEMENTATION FOR MNES
      7. 6. CONCLUSION AND FUTURE RESEARCH
      8. REFERENCES
    11. Chapter 41: H.265 Video Streaming in Mobile Cloud Networks
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. H.265 HIGH EFFICIENCY VIDEO CODING
      5. H.265 ADAPTIVE STREAMING IN MOBILE CLOUD
      6. RESOURCE MANAGEMENT IN MOBILE CLOUD
      7. SECURITY FOR MOBILE CLOUD VIDEO APPLICATIONS
      8. PROPOSED INTEGRATED ARCHITECTURE
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
      11. ACKNOWLEDGMENT
      12. REFERENCES
      13. ADDITIONAL READING
      14. KEY TERMS AND DEFINITIONS
    12. Chapter 42: Green Economic and Secure Libraries on Cloud
      1. ABSTRACT
      2. INTRODUCTION
      3. CLOUD COMPUTING MEANING AND SCOPE
      4. COLLECTION DEVELOPMENT WITH CLOUD COMPUTING
      5. SCOPE AND SUITABILITY OF CLOUD COMPUTING IN LIBRARY ENVIRONMENT
      6. NEED FOR CLOUD COMPUTING
      7. ARCHITECTURE OF CLOUD COMPUTING
      8. ADVANTAGES
      9. REQUIREMENTS
      10. DISADVANTAGES
      11. DIFFERENT PRICING STRATEGIES
      12. CLOUD COMPUTING TOOLS
      13. STATISTICAL ANALYSIS AND PREDICTIONS ON CLOUD COMPUTING
      14. TOP 10 SERVICE PROVIDERS
      15. OPEN SOURCE RESOURCES FOR CLOUD COMPUTING
      16. SECURITY ISSUES
      17. SOLUTIONS TO SECURITY ISSUES
      18. SECURITY ISSUES WITH SPECIAL REFERENCE TO LIBRARY
      19. TYPES OF SERVICES
      20. SUPPORTING SERVICES REQUIRED TO ENHANCE CLOUD COMPUTING
      21. DATA WAREHOUSING
      22. DATA MINING
      23. NEED FOR ECONOMICS IN STORING
      24. GREEN COMPUTING
      25. NEED FOR GREEN TECHNOLOGIES
      26. GREEN COMPUTING AND DATA WAREHOUSING
      27. ENERGY CONSUMPTION AND CARBON FOOT PRINT
      28. ENERGY SUSTAINABILITY FROM RENEWABLE ENERGY SOURCES AND GREEN TECHNOLOGIES
      29. GREEN ROOFING
      30. INDOOR PLANTS AND ITS EFFECTS ON HUMANS
      31. CONCLUSION
      32. REFERENCES
    13. Chapter 43: E-Government Services
      1. ABSTRACT
      2. INTRODUCTION
      3. QUALITY OF E-SERVICES AND ITS PECULIARITIES
      4. CONCEPTUAL MODEL FOR THE EVALUATION OF QUALITY OF PUBLIC ELECTRONIC SERVICES
      5. USE OF PUBLIC ELECTRONIC SERVICES IN LITHUANIA
      6. EMPIRICAL VALIDATION OF THE MODEL IN LITHUANIA
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    14. Chapter 44: Model of E-Education Infrastructure based on Cloud Computing
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. MODEL OF IT INFRASTRUCTURE FOR E-EDUCATION
      5. IMPLEMENTATION OF THE PROPOSED MODEL
      6. EVALUATION
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    15. Chapter 45: Mobile Learning Services on Cloud
      1. ABSTRACT
      2. INTRODUCTION
      3. MOBILE LEARNING SERVICES
      4. MOBILE CLOUD COMPUTING
      5. MOBILE CLOUD COMPUTING IN E-LEARNING
      6. MODEL FOR DELIVERING MOBILE LEARNING SERVICES THROUGH CLOUD COMPUTING
      7. PROTOTYPE DEVELOPMENT AS A PROOF OF CONCEPT
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
    16. Chapter 46: Two Factor Authentication Using M-Pin Server for Secure Cloud Computing Environment
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. TWO FACTOR AUTHENTICATION
      5. 4. M-PIN TWO FACTOR AUTHENTICATION
      6. 5. ARCHITECTURAL VIEW
      7. 6. EXPERIMENTAL RESULTS
      8. 7. PERFORMANCE EVALUATION OF PROPOSED WORK WITH DIFFERENT ASPECTS
      9. 8. DISCUSSION
      10. 9. CONCLUSION
      11. REFERENCES
  9. Section 4: Utilization and Application
    1. Chapter 47: Analyzing French and Italian iPhone 4S Mobile Cloud Customer Satisfaction Presented by Organizational Sustainability Modeling
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. MODELS FOR ANALYZING RISK AND RETURN STATUS FOR MOBILE SERVICE
      4. 3. OVERVIEW OF A PROPOSED MODEL: ORGANIZATIONAL SUSTAINABILITY MODELING (OSM)
      5. 4. FRENCH AND ITALIAN CASE STUDIES: ANALYZING THE RATE OF CUSTOMER SATISFACTION OF IPHONE 4S MOBILE SERVICE IN FRANCE AND ITALY
      6. 5. 3D VISUALIZATION: FURTHER ANALYSIS TO SUPPORT FRENCH AND ITALIAN CASE STUDIES
      7. 6. DISCUSSION
      8. 7. CONCLUSION AND FUTURE WORK
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    2. Chapter 48: Antecedents to Individual Adoption of Cloud Computing
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. HYPOTHESES DEVELOPMENT
      5. RESEARCH METHOD
      6. DATA ANALYSIS AND RESULTS
      7. DISCUSSION AND FUTURE RESEARCH DIRECTIONS
      8. LIMITATIONS OF THE STUDY
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
      12. APPENDIX
    3. Chapter 49: Operational Cost of Running Real-Time Mobile Cloud Applications
      1. ABSTRACT
      2. INTRODUCTION
      3. CLOUD OPERATOR PRICING
      4. CLOUD OPERATOR SERVICE LEVEL AGREEMENTS
      5. SECURITY OF CLOUD OUTSOURCING
      6. CASE STUDY A: CLOUD-BASED HEALTH MONITORING SYSTEM
      7. CASE STUDY B: REAL-TIME FACE RECOGNITION USING MOCHA
      8. SURVEY OF CURRENT MOBILE CLOUD OPERATOR COST MODELS
      9. SUMMARY
      10. ACKNOWLEDGMENT
      11. REFERENCES
      12. KEY TERMS AND DEFINITIONS
    4. Chapter 50: Personal Mobile Cloud Computing Affordances for Higher Education
      1. ABSTRACT
      2. INTRODUCTION
      3. DISRUPTIVE POST-PC TRENDS AND GAME CHANGERS
      4. HIGHLIGHTS OF SOCIAL NETWORKING CLOUD COMPUTING IN THE HE SECTOR: A LITERATURE REVIEW
      5. RESEARCH METHODOLOGY
      6. FINDINGS AND DISCUSSION
      7. LIMITATIONS AND FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    5. Chapter 51: The Empirical Analysis of Cloud Computing Services among the Hungarian Enterprises
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. DEFINITION AND CLASSIFICATION OF CLOUD COMPUTING
      4. 3. ADVANTAGES FROM THE USE OF CLOUD COMPUTING
      5. 4. AIM, METHODOLOGY OF THE RESEARCH, AND SAMPLE SIZE
      6. 5. THE INFORMATION DEVELOPMENT LEVEL OF HUNGARY
      7. 6. AWARENESS OF THE TERM CLOUD COMPUTING
      8. 7. SURVEY ON THE USAGE OF CLOUD COMPUTING
      9. 8. OBSTACLES IN THE USAGE OF CLOUD COMPUTING AND THE SUPPORTING FACTORS AT HUNGARIAN ENTERPRISES
      10. 9. ADVANTAGES OF USING CLOUD COMPUTING AT HUNGARIAN ENTERPRISES
      11. 10. EXPECTED ORGANIZATIONAL CHANGES
      12. CONCLUSION
      13. ACKNOWLEDGMENT
      14. REFERENCES
      15. ADDITIONAL READING
      16. KEY TERMS AND DEFINITIONS
    6. Chapter 52: Deployment and Adoption Strategy of Cloud Computing for Blended Learning in Higher Education Institutions in Sub-Saharan Africa
      1. ABSTRACT
      2. INTRODUCTION
      3. BLENDED LEARNING IN HIGHER EDUCATION
      4. CLOUD COMPUTING
      5. CLOUD COMPUTING SERVICE MODELS
      6. CLOUD COMPUTING DEPLOYMENT MODELS
      7. CLOUD COMPUTING IN HIGHER EDUCATION
      8. ADVANTAGES OF CLOUD COMPUTING IN EDUCATION
      9. CLOUD COMPUTING ADOPTION STRATEGY
      10. CLOUD COMPUTING DEPLOYMENT OPTIONS
      11. PUBLIC CLOUD OPTION
      12. HYBRID CLOUD OPTION
      13. CONCLUSION AND RECOMMENDATIONS
      14. REFERENCES
      15. KEY TERMS AND DEFINITIONS
    7. Chapter 53: Multi-Cloud Data Management Using Shamir's Secret Sharing and Quantum Byzantine Agreement Schemes
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. MULTI-CLOUD DATA MANAGEMENT MODEL
      5. 4. EVALUATION, ANALYSIS AND METHODS
      6. 5. CONCLUSION AND FUTURE WORK
      7. ACKNOWLEDGMENT
      8. REFERENCES
    8. Chapter 54: Dimensions of Business-to-Consumer (B2C) Systems Success in Kuwait
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. RESEARCH METHODOLOGY
      5. ANALYSIS RESULTS
      6. DISCUSSION
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. ENDNOTES
    9. Chapter 55: Cloud Computing and Its Application to Information Centre
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. CLOUD COMPUTING SYSTEM
      6. ISSUES, CONTROVERSIES, PROBLEMS
      7. SOLUTIONS AND RECOMMENDATIONS
      8. IMPACT OF CLOUD COMPUTING TO INFORMATION CENTRES
      9. APPLICATION OF CLOUD COMPUTING TO INFORMATION CENTRES
      10. EXAMPLES OF CLOUD COMPUTING IN LIBRARY AND INFORMATION CENTRES
      11. MAJOR CLOUD PROVIDERS FOR LIBRARIES AND INFORMATION CENTERS
      12. FUTURE RESEARCH DIRECTIONS
      13. CONCLUSION
      14. REFERENCES
      15. ADDITIONAL READING
    10. Chapter 56: Application of Cloud Computing in Library Information Service Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. LIBRARIES AND CLOUD COMPUTING
      4. IMPACT OF CLOUD COMPUTING ON LIBRARY AND INFORMATION CENTER
      5. SCOPE OF CLOUD COMPUTING IN LIBRARIES AND INFORMATION CENTER
      6. WHAT CAN CLOUD COMPUTING SOLUTIONS DO FOR LIBRARIES?
      7. ANALYSIS OF CURRENT USER SERVICE MODEL IN UNIVERSITY LIBRARY
      8. IMPROVEMENT OF USER SERVICE MODEL IN ACADEMIC LIBRARIES
      9. SERVICE PROVIDERS OF CLOUD COMPUTING FOR LIBRARIES
      10. LIVE EXAMPLES: CLOUD COMPUTING IN LIBRARY AND INFORMATION SECTOR
      11. CONCLUSION
      12. REFERENCES
      13. KEY TERMS AND DEFINITIONS
    11. Chapter 57: Enterprise Cloud Adoption
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ANALYSIS OF THE CONSTRUCTS OF THE STUDY
      5. STUDY METHODOLOGY
      6. RESULTS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
      12. APPENDIX
    12. Chapter 58: Measuring Service Quality of Commercial Banks in an Underdeveloped Economy
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. MATERIALS AND METHODS
      4. 3. SERVICE QUALITY ANALYSIS
      5. 4. CONCLUSION
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
    13. Chapter 59: Exploring the Three- Path Mediation Model
      1. ABSTRACT
      2. INTRODUCTION
      3. CASE I
      4. CASE II
      5. CASE III
      6. DISCUSSION
      7. REFERENCES
  10. Section 5: Organizational and Social Implications
    1. Chapter 60: Analysis of Cloud Services on Business Processes in the Digitalization of the Consumer Product Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. CLOUD SERVICES
      4. CLOUD SERVICES FOR THE CONSUMER PRODUCTS INDUSTRY
      5. BUSINESS PROCESSES IN A CLOUD ENVIRONMENT
      6. CLOUD SERVICES CHALLENGES
      7. IDENTIFICATION OF INDUSTRY BUSINESS PROCESSES FOR CLOUD SERVICES
      8. DETERMINATION ON BENEFITS AND RISKS FOR PROCESSES USING CLOUD SERVICES
      9. CONCLUSION
      10. ACKNOWLEDGMENT
      11. REFERENCES
      12. KEY TERMS AND DEFINITIONS
    2. Chapter 61: The Influence of National Culture on Customer Service Experience
      1. ABSTRACT
      2. INTRODUCTION
      3. SERVICE QUALITY: NATURE, SIGNIFICANCE, AND DETERMINANTS
      4. HOSPITALITY INDUSTRY: DEFINITION, FUNCTION, AND IMPORTANCE
      5. HOSPITALITY INDUSTRY IN TAIWAN
      6. CONCEPTUAL MODELING OF CUSTOMER BEHAVIOR
      7. CROSS-CULTURAL ANALYSIS OF HOSPITALITY CUSTOMER BEHAVIOR: HOFSTEDE’S CULTURAL DIMENSIONS
      8. BEYOND HOFSTEDE: ANALYSIS OF HOSPITALITY CUSTOMER BEHAVIOR THROUGH THE LENS OF CHINESE CULTURAL VALUES
      9. CHINESE CULTURE AND CUSTOMER SERVICE EXPERIENCE: A REVIEW OF EMPIRICAL RESEARCH
      10. CHINESE CULTURE AND CUSTOMER SERVICE EXPERIENCE: EVIDENCE FROM THE TAIWAN HOSPITALITY INDUSTRY
      11. CONCLUSION
      12. REFERENCES
      13. KEY TERMS AND DEFINITIONS
      14. APPENDIX
    3. Chapter 62: Investigating the Relationship between Educational Quality and Students' Satisfaction
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RESEARCH OBJECTIVES
      4. 3. RESEARCH IMPORTANCE
      5. 4. LITERATURE REVIEW
      6. 5. CONFIGURATION OF THE RESEARCH MODEL
      7. 6. RESEARCH HYPOTHESES
      8. 7. METHODOLOGY
      9. 8. RESULTS AND FINDINGS
      10. 9. DISCUSSION
      11. 10. RESEARCH RECOMMENDATIONS
      12. 11. RESEARCH LIMITATIONS
      13. 12. SUGGESTED POINTS FOR FUTURE RESEARCH
      14. REFERENCES
      15. ENDNOTES
      16. APPENDIX
    4. Chapter 63: Medical Tourism Service Quality
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
      11. APPENDIX 1: A SAMPLE QUESTIONNAIRE FOR MEASURING MTSQ
      12. APPENDIX 2: DETERMINING THE SAMPLE SIZE
    5. Chapter 64: Relationships among Information Technology, Service Quality, and Overall Satisfaction of the Customers in Life Insurance Corporation of India
      1. ABSTRACT
      2. INTRODUCTION
      3. REVIEW OF LITERATURE
      4. METHODOLOGY
      5. RESULTS AND DISCUSSIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
    6. Chapter 65: Supporting Accessible User Interfaces Using Web Services
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MYWEBACCESS PLATFORM
      5. SUPPORT OF ACCESSIBLE AND MULTI-CHANNEL WEB INTERFACE GENERATION
      6. EVALUATION
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTES
    7. Chapter 66: Behavioral Intentions to Adopt Technological Innovations
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL PREMISE
      4. RESEARCH HYPOTHESES
      5. METHOD
      6. RESULTS
      7. DISCUSSION
      8. PRACTICAL IMPLICATIONS
      9. LIMITATIONS AND FUTURE RESEARCH SUGGESTIONS
      10. ACKNOWLEDGMENT
      11. REFERENCES
    8. Chapter 67: Investigating the Motives of Customers' Continuance Intentions towards Online Reservation
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW AND RESEARCH FRAMEWORK
      4. 3. METHODOLOGY
      5. 4. RESULTS
      6. 5. DISCUSSIONS, IMPLICATIONS AND LIMITATIONS
      7. ACKNOWLEDGMENT
      8. REFERENCES
    9. Chapter 68: The Effect of Trust on Customers' Online Repurchase Intention in Consumer-to-Consumer Electronic Commerce
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORY BACKGROUND
      4. RESEARCH MODEL AND HYPOTHESES
      5. RESEARCH METHODOLOGY
      6. DATA ANALYSES AND RESULTS
      7. DISCUSSION AND IMPLICATIONS
      8. CONCLUSION
      9. REFERENCES
      10. APPENDIX: INSTRUMENT ITEMS
    10. Chapter 69: The Role of Cloud Computing in Global Supply Chain
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE ROLE OF CLOUD COMPUTING IN GLOBAL SUPPLY CHAIN
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READING
      9. KEY TERMS AND DEFINITIONS
  11. Section 6: Managerial Impact
    1. Chapter 70: Management of Privacy and Security in Cloud Computing
      1. ABSTRACT
      2. INTRODUCTION
      3. INFORMATION PRIVACY AND SECURITY
      4. METHODOLOGY
      5. RESULTS
      6. SECURITY AND PRIVACY CLAUSES OF A CLOUD COMPUTING CONTRACT
      7. DISCUSSION
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
      11. APPENDIX: SURVEYS
    2. Chapter 71: The Role of Cloud Computing Adoption in Global Business
      1. ABSTRACT
      2. INTRODUCTION
      3. ROLE OF CLOUD COMPUTING ADOPTION
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
      6. REFERENCES
      7. ADDITIONAL READING
      8. KEY TERMS AND DEFINITIONS
    3. Chapter 72: Customer Relationship Management as an Imperative for Academic Libraries
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION
      4. ACKNOWLEDGMENT
      5. REFERENCES
      6. KEY TERMS AND DEFINITIONS
      7. ENDNOTES
    4. Chapter 73: Cloud Computing Implementation Level in Portuguese Companies
      1. ABSTRACT
      2. INTRODUCTION
      3. OVERVIEW
      4. MAJOR TECHNOLOGIES
      5. VIRTUALIZATION
      6. FROM VIRTUALIZATION TO CLOUD COMPUTING
      7. GRID COMPUTING
      8. UTILITY COMPUTING
      9. WHAT IS CLOUD COMPUTING?
      10. CLOUD COMPUTING, ESSENTIAL CHARACTERISTICS
      11. CLOUD COMPUTING, SERVICE MODELS
      12. CLOUD COMPUTING, DEPLOYMENT MODELS
      13. CLOUD COMPUTING MATURITY LEVEL
      14. CLOUD COMPUTING IN EUROPE
      15. METHODOLOGY
      16. THE LEVEL OF IMPLEMENTATION OF CLOUD COMPUTING IN PORTUGUESE COMPANIES
      17. SURVEY RESULTS
      18. CLOUD COMPUTING LEVEL OF KNOWLEDGE
      19. MAIN REASONS FOR ADOPTING CLOUD COMPUTING
      20. MAIN REASONS FOR ADOPTING CLOUD COMPUTING
      21. KEY BENEFITS OF CLOUD COMPUTING FOR ENTERPRISES SURVEYED
      22. TYPE OF CLOUD AND SERVICES ADOPTED
      23. CLOUD COMPUTING SERVICES USED BY BUSINESSES
      24. WHAT TYPE OF CLOUD COMPANIES SURVEYED PLAN TO ADOPT IN THE FUTURE
      25. INFORMATION SOURCES ABOUT CLOUD COMPUTING
      26. CONCLUSION AND FUTURE WORK
      27. REFERENCES
      28. KEY TERMS AND DEFINITIONS
    5. Chapter 74: Efficiency and Risk Management Models for Cloud-Based Solutions in Supply Chain Management
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. CLOUD-BASED SUPPLY CHAIN: PREVIOUS WORKS AND GAPS IN THE LITERATURE
      4. 3. DECISION MODELS FOR CLOUD-BASED SUPPLY CHAIN SOLUTIONS
      5. 4. CONCLUSION
      6. REFERENCES
      7. ENDNOTES
    6. Chapter 75: Customer Management Practices
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. METHODOLOGY
      5. 4. CASE FINDINGS
      6. 5. DISCUSSION AND RESULTS
      7. 6. CONCLUSION AND IMPLICATIONS
      8. 7. LIMITATIONS AND FUTURE RESEARCH
      9. REFERENCES
    7. Chapter 76: Cloud Computing for Secure Services in E-Government Architecture
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. E-GOVERNMENT
      4. 3. ARCHITECTURE OF CLOUD COMPUTING
      5. 4. CLOUD COMPUTING SECURITY
      6. 5. THE PROPOSED ARCHITECTURE
      7. 6. CONCLUSION AND FUTURE WORKS
      8. REFERENCES
    8. Chapter 77: Mobile Cloud Resource Management
      1. ABSTRACT
      2. INTRODUCTION
      3. SHARED RESOURCES
      4. RESOURCE MANAGEMENT TECHNIQUES
      5. CONCLUSION
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
    9. Chapter 78: Measuring Service Quality Dimensions in Nationalized and Private Banks
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. REVIEW OF LITERATURE
      4. 3. RATIONALE
      5. 4. OBJECTIVE
      6. 5. HYPOTHESIS
      7. 6. METHODOLOGY
      8. 7. RESULT AND ANALYSIS
      9. 8. CONCLUSION
      10. 9. SUGGESTIONS
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
    10. Chapter 79: Customer Satisfaction and the Role of Demographic Characteristics in Online Banking
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND AND MAIN FOCUS OF THE CHAPTER
      4. METHODOLOGY
      5. RESULTS
      6. CONCLUSION AND RECOMMENDATIONS
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    11. Chapter 80: Quality of Work/Life and Service Quality
      1. ABSTRACT
      2. INTRODUCTION
      3. SERVICE QUALITY
      4. QUALITY OF WORK-LIFE
      5. RELATIONSHIP BETWEEN SERVICE QUALITY AND QUALITY OF WORK/LIFE IN EMERGING ECONOMIES
      6. IMPLICATIONS FOR SERVICE PROVIDERS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    12. Chapter 81: Customer Satisfaction via Service Quality Dimensions
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. CONCEPTUAL BACKGROUND AND HYPOTHESES DEVELOPMENT
      4. 3. RESEARCH METHODOLOGY
      5. 4. DATA ANALYSIS AND FINDINGS
      6. 5. CONCLUSION AND MANAGERIAL IMPLICATIONS
      7. 6. LIMITATIONS AND FUTURE RESEARCH
      8. REFERENCES
  12. Section 7: Critical Issues
    1. Chapter 82: Cloud Adoption in Enterprises
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CLOUD ADOPTION ISSUES
      5. STATE-OF-THE-ART OF CLOUD COMPUTING
      6. CLOUD SERVICE MODELS AND DIMENSIONS
      7. PROPOSED CLOUD IMPLEMENTATION FRAMEWORK
      8. LIMITATIONS
      9. CONCLUSION AND FUTURE WORK
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    2. Chapter 83: An Approach for Assessment of the Success of Cloud Systems Usage in Innovation
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. MANAGERIAL ISSUES WITH CLOUD SYSTEM IMPLEMENTATION
      5. INNOVATIVE FIRM’S READINESS FOR CLOUD SYSTEM IMPLEMENTATION
      6. IMPLEMENTATION SUCCESS FACTORS OF CLOUD SYSTEMS
      7. RESEARCH DESIGN AND METHODOLOGY
      8. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    3. Chapter 84: Impact of EU Data Protection Laws on Cloud Computing
      1. ABSTRACT
      2. INTRODUCTION
      3. DATA PROTECTION CONCERNS WITH CLOUD COMPUTING
      4. EU DIRECTIVE 95/46/EC AND CLOUD COMPUTING
      5. FUTURE DATA PROTECTION IN EUROPE
      6. DATA PROTECTION OUTSIDE EUROPE AND IMPACT ON CLOUD COMPUTING
      7. DIFFERENCES IN DATA PROTECTION LAWS BETWEEN THE EU AND NON-EU COUNTRIES
      8. BINDING CORPORATE RULES
      9. GLOBAL TECHNOLOGY ADOPTION AND TECTONIC PLATES
      10. CONCLUSION
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
    4. Chapter 85: Access Control in Cloud Computing
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. CLOUD STORAGE AS A SERVICE
      5. 4. THE OVERVIEW OF SECURITY SOLUTIONS
      6. 5. THE SOLUTIONS OF ACCESS CONTROL
      7. 6. FUTURE DIRECTION
      8. 7. CONCLUSION
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    5. Chapter 86: On Controlling Elasticity of Cloud Applications in CELAR
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RELATED WORK
      4. 3. MOTIVATING SCENARIOS
      5. 4. ELASTICITY REQUIREMENTS SPECIFICATION
      6. 5. MULTI-LEVEL AND MULTI-DIMENSIONAL ELASTICITY CONTROL
      7. 6. APPLICATIONS OF ELASTICITY CONTROL
      8. 7. DISCUSSION ON CONTROL FRAMEWORKS
      9. 8. CONCLUSION AND FUTURE WORK
      10. ACKNOWLEDGMENT
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
    6. Chapter 87: Applying Kolb Learning Experiential Theory with Cloud Computing in Higher Education Institutions
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 3. RESULTS AND DISCUSSION
      4. 4. CONCLUSION AND RECOMMENDATIONS
      5. ACKNOWLEDGMENT
      6. REFERENCES
      7. ADDITIONAL READING
      8. KEY TERMS AND DEFINITIONS
      9. APPENDIX
    7. Chapter 88: Demystifying Big Data in the Cloud
      1. ABSTRACT
      2. INTRODUCTION
      3. BIG DATA IN THE CLOUD AND SECURITY
      4. DATA MINING AS DRIVING CLOUD SECURITY ADOPTION
      5. BIG DATA PLUMBING PROBLEMS HINDER CLOUD COMPUTING
      6. BIG DATA FOR OPTIMAL CLOUD PERFORMANCE AND SECURITY
      7. DATA MINING SECURITY ISSUES IN THE DATA CLOUD
      8. BIG DATA IN THE CLOUD VISUALIZATIONS AND APPS
      9. BIG DATA IN THE CLOUD FUTURE TRENDS AND CHALLENGES
      10. CONCLUSION
      11. ACKNOWLEDGMENT
      12. REFERENCES
      13. KEY TERMS AND DEFINITIONS
    8. Chapter 89: Cloud State Surveillance
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. CLOUD COMPUTING: ONCE UPON A TIME
      4. 3. LEGAL RISKS
      5. 4. CONCLUSION
      6. REFERENCES
      7. ENDNOTE
    9. Chapter 90: Cloud Security Using Face Recognition
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. ISSUES AND CHALLENGES OF CLOUD SECURITY
      4. 3. BIOMETRIC SYSTEM
      5. 4. IMPLEMENTATION OF PROPOSED FACE RECOGNITION SYSTEM FOR CLOUD SECURITY
      6. 5. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    10. Chapter 91: Data Security Issues and Solutions in Cloud Computing
      1. ABSTRACT
      2. INTRODUCTION
      3. DATA SECURITY ISSUES
      4. DATA SECURITY SOLUTIONS
      5. PROPOSED SCHEME
      6. ANALYSIS AND COMPARISON
      7. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
      11. APPENDIX
    11. Chapter 92: Benefits and Challenges for Business Process Management in the Cloud
      1. ABSTRACT
      2. INTRODUCTION
      3. CLOUD SERVICES
      4. CONCLUSION
      5. REFERENCES
    12. Chapter 93: Service Quality Dimensionality in Higher Education Institutions (HEIs)
      1. ABSTRACT
      2. INTRODUCTION
      3. OBJECTIVE OF THE STUDY
      4. PROBLEM STATEMENT
      5. BACKGROUND OF THE STUDY
      6. SERVICE QUALITY DIMENSIONS
      7. SERVQUAL
      8. RESEARCH METHODOLOGY
      9. ANALYSIS OF DATA
      10. DATA ANALYSIS AND INTERPRETATION
      11. CONCLUSION
      12. LIMITATIONS OF THE STUDY
      13. REFERENCES
    13. Chapter 94: Adaptive Web Service Composition
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ASPECT ORIENTED METHODOLOGY
      5. DYNAMIC WEB SERVICE ADAPTATION USING ASPECTS AND SOA
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
      9. ADDITIONAL READING
      10. KEY TERMS AND DEFINITIONS
    14. Chapter 95: Resource Provisioning in the Cloud
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESOURCE PROVISIONING IN THE CLOUD
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    15. Chapter 96: Toward Quality Measurement Approaches for Improving E-Government Services in Jordan
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. PROPOSED MODEL
      5. RESEARCH DESIGN
      6. CONCLUSION
      7. REFERENCES
    16. Chapter 97: Multi-Disciplinary Research Issues in Cloud Computing
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. NEED FOR MULTI-DISCIPLINARY RESEARCH
      4. 3. MULTI-DISCIPLINARY RESEARCH ISSUES
      5. 4. CONCLUSION
      6. REFERENCES
    17. Chapter 98: QoS in the Mobile Cloud Computing Environment
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. QUALITY OF SERVICE IN THE MOBILE CLOUD
      4. 3. QoS IN MOBILE CLOUD APPLICATIONS
      5. 4. A MODELING METHOD FOR QoS IN THE MCC
      6. 5. CONCLUSION AND FUTURE WORK
      7. REFERENCES
  13. Section 8: Emerging Trend
    1. Chapter 99: Towards Semantic Mashups
      1. ABSTRACT
      2. INTRODUCTION
      3. TOWARDS SEMANTIC MASHUPS
      4. LIMITATION OF CONVENTIONAL MASHUPS
      5. SEMANTIC MASHUPS CHARACTERISTICS
      6. BACKGROUND TECHNOLOGIES
      7. METHODS AND TECHNIQUES FOR SEMANTIC MASHUPS DEVELOPMENT
      8. USE CASES
      9. SUMMARY AND CONCLUSION
      10. REFERENCES
    2. Chapter 100: Cloud Computing for Teaching Practice
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. METHODOLOGY
      5. 4. RESULT AND DISCUSSION
      6. REFERENCES
      7. APPENDIX
    3. Chapter 101: Business Transformation though Cloud Computing in Sustainable Business
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. CLOUD COMPUTING IN CUSTOMER VALUE PROPOSITION
      5. 4. IDENTIFYING BUSINESS NEEDS AND SUITABLE CLOUD BUSINESS MODELS
      6. 5. CLOUD SOLUTIONS/CLOUD PROVIDERS
      7. 6. FEW CASE STUDIES
      8. SUMMARY
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    4. Chapter 102: Cloud-Based Healthcare Systems
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. HEALTHCARE CLOUD-BASED SYSTEMS
      5. 4. OPEN RESEARCH ISSUES
      6. 5. CONCLUSION
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    5. Chapter 103: The State of the Art Forensic Techniques in Mobile Cloud Environment
      1. ABSTRACT
      2. 1. INTRODUCTION TO MOBILE CLOUD COMPUTING
      3. 2. DIGITAL FORENSICS IN MOBILE CLOUD COMPUTING
      4. 3. FORENSIC CHALLENGES IN THE MOBILE CLOUD COMPUTING
      5. 4. FORENSIC CYCLE OF MOBILE CLOUD ENVIRONMENT
      6. 5. MOBILE DEVICE FORENSICS
      7. 6. CLOUD COMPUTING FORENSICS
      8. 7. FORENSIC INVESTIGATIONS IN MOBILE CLOUD STORAGE SERVICES
      9. 8. OPPORTUNITIES IN MOBILE CLOUD FORENSICS
      10. 9. CONCLUSION
      11. REFERENCES
    6. Chapter 104: Virtualization Evolution
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CLOUD PROCESSING
      5. CLOUD NETWORKING
      6. NETWORK FUNCTION VIRTUALIZATION
      7. SOFTWARE DEFINED NETWORKING
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    7. Chapter 105: GPU Scaling
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. GPU ACCELERATORS AND CUDA PROGRAMMING
      4. 3. CLOUD COMPUTING
      5. 4. PSC-GPU: PERSONAL SUPERCOMPUTING AND GPUS
      6. 5. EXPERIMENTAL EVALUATION
      7. 6. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
    8. Chapter 106: Accelerating Biomedical Research through Semantic Web Services
      1. ABSTRACT
      2. INTRODUCTION
      3. DEVELOPMENT OF A BIOMEDICAL SEMANTIC WEB
      4. SEMANTIC WEB LANGUAGES
      5. CONVERT OPEN DATA INTO RDF AND OWL-THE LINKED DATA CASE
      6. SEMANTIC WEB APPLICATIONS
      7. PUBMED: THE STOCKPILE OF BIOMEDICAL LITERATURE
      8. SEMANTIC PUBMED CLONES
      9. SEMANTIC WEB APPLICATIONS IN BIOMEDICINE
      10. CONCLUSION
      11. REFERENCES
    9. Chapter 107: A New Approach in Cloud Computing User Authentication
      1. ABSTRACT
      2. INTRODUCTION
      3. SECURITY ISSUES IN CLOUD COMPUTING
      4. CHARACTERISTICS OF CLOUD COMPUTING
      5. CLOUD COMPUTING SERVICE MODEL (ARCHITECTURAL LAYERS OF CLOUD COMPUTING)
      6. CLOUD COMPUTING DEPLOYMENT MODEL
      7. THE PROPOSED SOLUTION
      8. CONCLUSION
      9. FUTURE DEVELOPMENTS
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS