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Web Application Design Patterns by Pawan Vora

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Web Appendix. Help

Introduction

Despite adherence to basic design principles, processes, and patterns to create an interface that users can learn easily and use efficiently, it is necessary to provide help and make it available at all levels of user interaction. At its most basic level, help should be provided to answer users’ questions within their task and application context (CONTEXTUAL HELP). This can be in the form of hover tips and prompts to inform users about the type and format of data to enter, or more detailed instructions to help users decide among the available options. The next level of help, to support frequent and important tasks, is to provide answers to users’ FREQUENTLY ASKED QUESTIONS.
Embedding various forms of assistance doesn’t ...

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