You are previewing We Need To Talk: Tough Conversations With Your Employee.
O'Reilly logo
We Need To Talk: Tough Conversations With Your Employee

Book Description

When it comes to talking to an employee about a touchy topic, managers often find themselves at a loss for the right words. Before "the talk," they are stuck wondering "Where do I begin?", "What do I say?", and "How will he/she react?" Answering employers' most pressing questions, this go-to guide shows people what to say and how to say it. It features practical and precise advice for specific problem topics and realistic scripts that help dictate what should and should not be said. Not overly academic, this practical primer advises different-level managers, in all industries, how to have those conversations that they dread.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Introduction
  6. Chapter 1: How to Get Your Employees to Do What You Say
    1. Managers Have Rights and Responsibilities
    2. Require Compliance with Your Directives
    3. The Employee’s Side
    4. Change Standards and Assignments
    5. Require Excellence
    6. Managers’ Responsibilities
    7. Are You Confrontable?
    8. A Step-by-Step Approach
    9. How to Manage Your Own Anger
    10. Learning to Value the Confrontable Organization
    11. Be Honest and Fair
    12. Manager’s Role
    13. Grounding Yourself Before Talking with an Employee
  7. Chapter 2: How to Talk about Poor Performance
    1. Setting Objectives
    2. One-on-Ones That Work
    3. Clarifying Performance Issues
    4. Documentation Dos and Don’ts
    5. Write Objective Documentation
    6. Harnessing the Art of Inquiry
    7. Check for Strengths Mismatch
    8. The Key to Managing Poor Performance
  8. Chapter 3: How to Talk During Challenging Performance Reviews
    1. Performance Appraisal Checklist
    2. Key Points in Dealing with Difficult Performance Reviews
    3. In All Things, Be Fair
    4. Examples of Asking for the Employee’s Perspective on the Situation
  9. Chapter 4: How to Talk to Lazy, Gossiping, or Sloppy Workers
    1. The Ideal
    2. Values and Conflicts
    3. Talking with Slackers
    4. Coaching
    5. Sloppy Workers
    6. Gossiping Workers
  10. Chapter 5: How to Confront Alcohol, Drugs, and Violence at Work
    1. Basic Employment Law Principles
    2. Warning Signs of Violence
    3. Alcohol and Drugs at Work
    4. Drug Testing
    5. The Bottom Line on Alcohol and Drugs
  11. Chapter 6: How to Discuss Leave Requests, FMLA, and Disabilities with Confidence
    1. The Leave-Request Minefield
    2. General Principles
    3. Basic Legal Overview
    4. Family Responsibility Discrimination
    5. Pregnancy Leave
    6. Leave-Request Pointers
  12. Chapter 7: How to Talk about Hygiene, Dress, and Hairdos
    1. Your Rights and Responsibilities as a Manager
    2. Gender Identity
    3. General Rules for Talking about Dress or Grooming Issues
    4. What If They Resist? Turning Adversaries into Partners
    5. Additional Techniques to Use with Angry Employees
  13. Chapter 8: How to Respond to Complaints about Discrimination, Threats, Dishonesty, or Unsafe Working Conditions
    1. Illegal Harassment and Discrimination: True Legal Violations
    2. Preparing Your Company for Complaints
    3. Harassment and Discrimination Legal Standards
    4. Hostile Environment
    5. Religious Discrimination
    6. Military/Veteran Status
    7. Sexual Orientation
    8. Gender Identity
    9. Harassment or Discrimination under Your Organization’s Policies
    10. Values Violations
    11. Whistle-Blower Protection
    12. General Unsafe Working Conditions or Unsafe Consumer Goods
    13. Tips for Receiving Complaints
  14. Chapter 9: How to Discuss Investigations, Discipline, and Suspensions
    1. Investigations
    2. How to Manage Your Emotions and Theirs During Disciplining or Investigations
    3. Negative Criticism and Confrontation
    4. Curiosity or Confrontation
    5. Using Emotions for Successful Confrontations
    6. Be Aware of Past Issues with Conflict
    7. Additional Investigation Issues
    8. Making a Determination
    9. Follow-up
    10. A Final Note on Confidentiality
  15. Chapter 10: How to Word Terminations, Layoffs, or Responses to People Leaving
    1. Terminations
    2. What Else to Do
    3. Layoffs
    4. What to Say When Someone Quits
  16. Chapter 11: How to Know What Your Employees Are Thinking Before You Talk with Them
    1. How to Listen So That Your Employees Will Talk
  17. Conclusion
  18. Appendix A: Additional Resources
  19. Appendix B: Bibliography