Part IV. Manager's Toolkit

By now you're convinced of the power of a fully engaged workforce. You get it: Higher employee engagement can lead to higher levels of service, quality, and productivity, which in turn lead to higher growth, profit, and shareholder return.

But how do you actually do it?

How can you, as a manager, engage your workers?

How can you take a disengaged workforce, and turn them around?

This section provides the answers to those questions. It offers tools that you can use today, in the form of questions to ask team members and action items you can deploy to begin making progress. Remember, while the drivers of engagement are largely universal, the areas of your focus will be driven by your unique circumstances. And while people are people, engagement is built—even earned—one person at a time.

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