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We: How to Increase Performance and Profits Through Full Engagement

Book Description

Achieve a fully engaged workforce

What if every single employee-every single one-worked in their dream job, utilized their best talents, worked with an inspirational leader and was fully engaged in their role?

For companies, this scenario leads to breakthroughs in productivity, customer service, profitability, and shareholder value. For individuals, it means better health, stronger relationships with family and friends, and greater happiness. We sketches the landscape of today's changing job environment and gives managers and individual employees alike a road map to full engagement.

  • Anchored with specific metrics, based on studies of 2 million people, includes engagement, retention, customer loyalty, and profitability

  • Scientific research and academic insights are translated into actionable steps

  • Authors have extensive experience in cutting-edge human resources solutions

Achieve breakthrough results for yourself and your organization with the power of full engagement from We.

Table of Contents

  1. Copyright
  2. Foreword
  3. Introduction
    1. The Breakdown
  4. I. Career-Life
    1. 1. The Return of the Work-Life Blend
      1. 1.1. Pay to Play in the NBA
      2. 1.2. The Return of Variable Pay
      3. 1.3. So Many Jobs
      4. 1.4. Disappearing Jobs
      5. 1.5. From Job, to Jobs
      6. 1.6. From 9-to-5 to Get-It-Done
      7. 1.7. Retirement (In)Security
      8. 1.8. From Work-Life Balance to the Work-Life Blend
    2. 2. Profits Drop When Your Spouse Kicks the Dog
      1. 2.1. Activity: Your Thoughts on Work
      2. 2.2. Step Right Up!
      3. 2.3. Roles, Identities, and Work
      4. 2.4. What's in a Name?
      5. 2.5. Spillover and Crossover
      6. 2.6. Your Job and Your Marriage
      7. 2.7. Your Job and Your Children
      8. 2.8. Your Job and Your Health
      9. 2.9. Your Job and Your Quality of Life
      10. 2.10. Believe Us Now?
  5. II. The You in We
    1. 3. Aiming for the Career-Life Bull's-Eye
      1. 3.1. Successful and Unsatisfied
      2. 3.2. The Three Ps: Passion, Purpose, Pay
      3. 3.3. Discover Passion in Your Biggest Dreams
      4. 3.4. What Is Your Purpose?
      5. 3.5. Thinking About Pay
    2. 4. Your Kind of People
      1. 4.1. Culture
      2. 4.2. The Twelve Archetypes of Organizational Culture
        1. 4.2.1. Caregiver
        2. 4.2.2. Ruler
        3. 4.2.3. Creator
        4. 4.2.4. Innocent
        5. 4.2.5. Sage
        6. 4.2.6. Explorer
        7. 4.2.7. Revolutionary
        8. 4.2.8. Magician
        9. 4.2.9. Hero
        10. 4.2.10. Lover
        11. 4.2.11. Jester
        12. 4.2.12. Everyperson
      3. 4.3. Regeneron: The Aggressive Sage
      4. 4.4. Delivering Happiness: The Zappos Story
      5. 4.5. Discover Your Preferred Culture
      6. 4.6. Identify Your Employer's Culture
      7. 4.7. You Don't Fit. Now What?
    3. 5. Do What Companies Do
      1. 5.1. The CEO of Your Career
      2. 5.2. Personal Career Board
      3. 5.3. Personal R&D and Learning
      4. 5.4. Your Message, Your Reach
      5. 5.5. Level Five Relationships
      6. 5.6. Think Globally
      7. 5.7. Be Mindful
  6. III. How Great Leaders Harmonize Teams
    1. 6. Harmonization = Engagement + Alignment
      1. 6.1. What Is Employee Engagement?
      2. 6.2. People Are People
      3. 6.3. Engagement Alone Isn't Enough
      4. 6.4. Alignment Is Critical
      5. 6.5. Harmonization
      6. 6.6. One Person at a Time
    2. 7. Engagement Leads to "Better Earnings and Fatter Margins"
      1. 7.1. Boost Earnings!
      2. 7.2. Mirror, Mirror, On the Wall . . .
      3. 7.3. Beyond Customer Service
      4. 7.4. The True Cost of Turnover
      5. 7.5. Driving High Performance Culture at A.P. Moller-Maersk
      6. 7.6. Kennametal Conducts a Survey in Turbulent Economic Times
      7. 7.7. Aetna Demands Proof; Results from a 39-Company Study
      8. 7.8. Engagement Isn't the Only Answer
  7. IV. Manager's Toolkit
    1. 8. GReAT Managers Focus on Growth, Recognition, And Trust
      1. 8.1. Growth
      2. 8.2. Recognition
      3. 8.3. Trust
    2. 9. More Ways to Drive Engagement
      1. 9.1. Teamwork
      2. 9.2. Communication
      3. 9.3. Future Vision
      4. 9.4. Corporate Responsibility
      5. 9.5. Product/Service Quality
  8. Epilogue
  9. Acknowledgments
  10. About Kenexa
  11. How to Reach Us
  12. Notes
    1. Chapter One: The Return of the Work-Life Blend
    2. Chapter Two: Profits Drop When Your Spouse Kicks the Dog
    3. Chapter Three: Aiming for the Career-Life Bull's-Eye
    4. Chapter Four: Your Kind of People
    5. Chapter Five: Do What Companies Do
    6. Chapter Six: Harmonization = Engagement + Alignment
    7. Chapter Seven: Engagement Leads to "Better Earnings and Fatter Margins"
    8. Chapter Eight: GReAT Managers Focus on Growth, Recognition, And Trust
    9. Chapter Nine: More Ways to Drive Engagement
    10. Epilogue