Warranty Fraud Management

About the Authors

Matti Kurvinen (Espoo, Finland) is a management consultant focusing on service strategy and operations, warranty management, installed base management, and product/component traceability as key enablers of new industrial Internet-based service offerings. Prior to starting his own consulting company, he had a 23-year career with Accenture, where he has held various leadership positions (leading the Finnish Management Consulting practice 2009–2014, Global Lead of the Accenture Warranty Management offering 2006–2014) and worked as the responsible project director or content expert in several supply chain and warranty cost reduction initiatives across clients in industrial equipment, automotive and electronics, and hi-tech industries. He holds an M.Sc. (Industrial Engineering and Management) degree from Aalto University/Helsinki University of Technology. Matti Kurvinen can be reached through LinkedIn at fi.linkedin.com/in/kurvinen.

Ilkka Töyrylä (Espoo, Finland) is a management consultant with over 20 years of experience from Nokia, Accenture, and Midagon. Service operations, outsourcing, warranty management and traceability are among his key areas of expertise. He has managed and/or been a subject matter expert in various warranty cost reduction projects. At Accenture, he was one of the key global subject matter experts in warranty management and fraud reduction. He is a coinventor in the US patent on Warranty Management System and Method issued to Accenture in ...