Warranty Fraud Management

Index

A

1. Acceptable claims, rules
2. Accruals
3. Action plan, devising
4. Actors (of fraud)
5. Ad hoc fraud
6. Administration costs
7. Advance replacement, parts (resale)
8. Adverse selection
9. Agency theory (AT)
10. Aligned service organization
11. Already-paid claims, resubmission (case study)
12. Analytical (claim) scoring
13. Analytics
    1. analytics-based fraud reduction, case study
    2. capabilities, enhancement
    3. tools, alternatives
    4. warranty control framework category
14. Annual warranty reserves and accrualst
15. Apple, Inc.
    1. consumer abuse detection system, case study
    2. fraud
    3. Global Service Exchange (GSX) end-to-end system
    4. service front end
    5. service providers requirement
    6. terms
    7. warranty expenditure and accrualst
16. Approval ratios, reporting
17. Assisted self-service
18. Audits/auditing
    1. phases
    2. warranty provider right
19. Authorization
20. Automotive odometer figures, tampering
21. Average cost per claim, calculation
22. Average repair cost analysis, application (case study)

B

1. Background checks
2. Back-office support
3. Base warranty
4. Behavior, incentivization (case study)
5. Benchmarks, benchmarking
6. Benford’s Law
7. Billing-related checks
8. Business case considerations
9. Business-to-business products
10. Business-to-consumer products
11. Business-to-business context/operations
12. Buyer’s remorse

C

1. Capabilities, building
2. Caterpillar warranties, case study
3. Centralization level
4. Centralized network
5. Chargeable costs
6. Cisco
7. Claims
   1. already-paid claims, resubmission (case study)
   2. analytical scoring
   3. diagnostic data, mismatch (case study)
   4. fictitious claims, creation
   5. fictitious claims, ...