Walk Like a Giant, Sell Like a Madman

15.8. Your Chapter 15 Checklist

• Remember that a sales team is a group of people working together for the common purpose of improving customer satisfaction.

• Team members should complement one another and fill in the gaps. They should not be your clones.

• With a team-based approach to sales, you can get more done more efficiently, earn higher profits, and improve customer satisfaction, all while providing yourself with more free time.

• The right time to form a team is when you have more business than you can possibly manage on your own.

• Draw up a team roster with a job title for every position you need to fill.

• Hold a weekly meeting with everyone on the team to keep team members informed and allow them to share ideas and coordinate tasks.

• Hold a weekly meeting with each individual team member to review goals and make sure the person has everything required to perform his or her job.

• As team manager, you are responsible for forming and communicating the team's vision and mission and motivating team members to do their best.