VoIP Voice and Fax Signal Processing

13.14 USER OPERATIONAL CONSIDERATIONS

VoIP products have to deliver very good voice and fax quality, and the user has to be satisfied with the product usage. Most service providers may preconfigure customer premise equipment products, and the user can simply be using these products with Internet services and interfaces. In this case, some provisions are provided to the user for configuration, the product has to be user friendly, and the configurations have to be simple and observable. The configurations also have to check for any abnormal user inputs and should use an allowed range of correct inputs without destabilizing the basic operations. Several of these operations depend on the product features and level of support planned with the products.

VoIP products also support RTCP-XR voice quality monitoring and GR-909 telephone diagnostics. A frequent Voice Quality check, and building of, the dynamic feedback mechanisms to configure remotely also helps in improving the voice service. VoIP voice may be part of many services. Educating the user and supporting the required details and manuals can be used to help with the service.

VoIP Voice and Fax Signal Processing, by Sivannarayana NagireddiCopyright © 2008 by John Wiley & Sons, Inc.