Collecting logging information
System and event logs are absolutely critical to isolating the problem and determining a resolution path. Collecting this information before we file a support ticket, or very early in the process, such as while navigating the phone tree or awaiting a call-back, will help enable the support organization to work more quickly toward a resolution. Should the incident need to be escalated, or if extensive research is needed to determine the root cause, system logging data is absolutely vital.
Getting ready
- You should be logged in to the vSphere Web Client as an administrator
- If the vSphere Web Client is not available due to the outage, you should be able to log in to the ESXi hosts via the legacy vSphere Client with root ...
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