Chapter 8. Support Success
In this chapter, we will discuss the following topics, with a recipe for each:
- Formulating a problem description
- Formulating a problem summary
- Collecting logging information
- Collecting other diagnostic information
Introduction
During the course of your VSAN deployment or during production following deployment, you may encounter a problem that requires deep, low-level troubleshooting or complex issue analysis. If this should occur, you may need to open a case with VMware Support or your third-party support provider.
As we have seen, VSAN is tightly integrated with vSphere once it is deployed, so in some ways, preparing for a support engagement with VSAN is quite similar to the regular vSphere support process. VSAN does, however, ...
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