INTRODUCTION

Nothing happens unless first we dream.

—Carl Sandburg

Every company is seeking inexpensive ways to operate faster, reduce expenses, and reach out to a continuously widening global marketplace. So how do managers and executives accomplish that without decreasing quality, customer satisfaction, and employee morale? More and more, they are relying upon virtual presentations, which have the added benefits of being more convenient for both the speaker and the audience. On a busy day, the number of virtual presentations and meetings hosted by a single service provider may exceed 100,000. That is a lot of meetings!

Regrettably, though, these presentations tend to be even more boring (and less effective) than their face-to-face counterparts. ...

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