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Virtual Collaborative Writing in the Workplace

Book Description

Recently, there has been an increase in the need for individuals to collaborate virtually on writing projects. Writing virtually allows individuals to distribute their processes across not only an office space, but across geographic locations, as well. Virtual Collaborative Writing in the Workplace: Computer-Mediated Communication Technologies and Processes investigates the use of computer-mediated communication technologies, including everything from instant messaging and e-mail to interaction on Web pages, Webcasts, and graphical user interfaces, to facilitate effective interdependent collaboration in writing projects. This book focuses on the type of writing that typically occurs in virtual workplace settings, such as academic institutions, private and for-profit industry, and the government, in which the purpose of the writing is to convey information or argue a position rather than to socialize or entertain. What makes this book stand out from others like it is the fact that it was written collaboratively through the use of Wikis and Google Docs and that it provides a meta-analysis of the development process of the book from conception to completion.

Table of Contents

  1. Copyright
  2. Editorial Advisory Board
  3. Text Editors
  4. Foreword
  5. Preface
    1. COLLABORATION AS A CHANGE AGENT
    2. VIRTUAL COLLABORATIVE WRITING
    3. NEED FOR A PARADIGM SHIFT
    4. PRINCIPLES OF VIRTUAL COLLABORATION
    5. UNIQUE QUALITIES OF THIS BOOK
    6. INTENDED AUDIENCE FOR THIS BOOK
    7. HOW TO USE THIS BOOK
      1. Section 1: Intersections of Virtual Settings, Collaboration, and Writing
      2. Section 2: Building a Virtual Writing Team
      3. Section 3: Managing Team Dynamics
      4. Section 4: Planning and Making Decisions Virtually
      5. Section 5: Developing Content Virtually
      6. Section 6: Supporting Quality Writing through Virtual Collaboration
      7. Section 7: Using New Media in Virtual Collaborative Writing
      8. Section 8: Collaborating Virtually to Develop This Book: A Discussion
      9. Back Matter
    8. REFERENCES
  6. Acknowledgment
  7. Opening Vignette
    1. INSIGHTS INTO VIRTUAL COLLABORATIVE WRITING
      1. Learning by Doing
  8. 1. Intersections of Virtual Settings, Collaboration, and Writing
    1. 1. Principles for Exploring Virtual Collaborative Writing
      1. ABSTRACT
      2. INTRODUCTION
      3. COLLABORATION AND COLLABORATIVE WRITING
        1. Why Review the Literature Anyway?
        2. Nuances of Collaboration
        3. Collaborative Writing
        4. Collaborative Writing in Workplace Settings: A Paradigm Shift
        5. Virtual Collaborative Writing in the New Paradigm
          1. Serial Collaboration
          2. Parallel Collaboration
          3. Collective Collaboration
      4. ENABLING VIRTUAL COLLABORATIVE WRITING
        1. Processes for Using Tools
          1. Features Related to Time
          2. Features Related to Space
        2. Processes for Interacting Effectively
        3. Key Elements of a Process Script
        4. Training for Virtual Collaborative Writing
          1. Investigation
          2. Immersion
          3. Individualization
          4. Association
          5. Reflection
        5. Governance Models for Collaborative Writing
      5. SIX PRINCIPLES FOR COLLABORATIVE WRITING IN THE NEW PARADIGM
        1. Principle 1: Develop a Culture of Collaboration
        2. Principle 2: Find and Promote Leadership
        3. Principle 3: Establish Trust
        4. Principle 4: Use Tools and Collaborative Modes Effectively
        5. Principle 5: Create Structure
        6. Principle 6: Measure and Track Performance
      6. REFERENCES
    2. 2. Frameworks for Talking about Virtual Collaborative Writing
      1. ABSTRACT
      2. INTRODUCTION
        1. A Gap between Theory and Practice
      3. WRITING IS RHETORICAL IN NATURE
        1. Writing both Informs and Represents Collaborative Thinking
        2. Rhetoric and Collaborative Writing
        3. Writing is Cultural and Social
          1. Social and Economic Conditions Relative to Collaboration in the Workplace
      4. OTHER FRAMEWORKS FOR VIRTUAL COLLABORATIVE WRITING
        1. Media Richness Theory and Collaborative Writing
        2. Social Presence Theory and Collaborative Writing
        3. Activity Theory and Collaborative Writing
        4. Systems Theory and Collaborative Writing
        5. New Media Theory and Collaborative Writing
      5. CONCLUSION
      6. REFERENCES
      7. ENDNOTE
  9. 2. Building a Virtual Writing Team
    1. 3. Case Study: "Can You See Me?": Writing toward Clarity in a Software Development Life Cycle
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: TELECOMMUTING WITH THE CHEZELLE GROUP
      4. GETTING IT RIGHT: MOMENTS IN THE SDLC
        1. Thinking in Two Languages: A Project Scope Analysis
        2. Further Development: Fine-Tuning a Users' Manual
        3. A Mothership Conundrum: When Getting it Wrong is Part of Getting it Right
      5. THE SDLC AS "AFFINITY SPACE": TOWARD TWENTY-FIRST CENTURY LITERACIES
      6. SOLUTIONS AND RECOMMENDATIONS
      7. REFERENCES
    2. 4. Engaging in Virtual Collaborative Writing: Issues, Obstacles, and Strategies
      1. ABSTRACT
      2. INTRODUCTION
      3. FORMING AS VIRTUAL COLLABORATIVE WRITERS: "GETTING TO KNOW YOU, REMOTELY"
        1. Managing Introductions and Impressions Online
          1. Word and Text Choices
          2. Visual Representation Choices
        2. Building and Maintaining Relationships in Virtual Contexts
        3. Embedding Informal Communications into Online Work Processes
        4. Selecting Tools for Forming Virtual Writing Teams
      4. ESTABLISHING SHARED EXPECTATIONS: "DO YOU HEAR WHAT I HEAR?"
        1. Sharing Project Aims and Scope
        2. Assuming Tasks and Responsibilities
        3. Incorporating New Team Members
        4. Staying on Track
          1. Determining Amount and Types of Informal Interaction
          2. Considering Interdependencies
          3. Considering Issues for Selecting Appropriate Tools
      5. CONCLUSION
      6. REFERENCES
    3. 5. Forming Trust in Virtual Writing Teams: Perspectives and Applications
      1. ABSTRACT
      2. INTRODUCTION AND BACKGROUND
      3. A BRIEF HISTORY OF TEAMS IN THE UNITED STATES
      4. CONSTITUENTS OF A QUALITY WRITING TEAM
        1. Limited Team Size
        2. Diverse Team Membership
        3. Interdependent Relationships
        4. Shared Team Vision: Centralized Group Goals
        5. Performance Orientation
        6. Articulated Team Process: Standardized Group Functions
        7. Physical Collocation
      5. THE ROLE OF TRUST IN TEAMS
        1. Components of Trust in Teams
        2. Types of Trust
      6. VIRTUAL TEAMS
        1. Differences between Traditional Teams and Virtual Teams
        2. Composition
        3. Technology and the Virtual Team
        4. Social Presence
      7. TRUST IN VIRTUAL TEAMS
        1. Social Information Processing Theory
        2. Swift Trust
        3. Building Strong Virtual Teams
      8. IMPLICATIONS AND FUTURE RESEARCH DIRECTIONS
      9. REFERENCES
  10. 3. Managing Team Dynamics
    1. 6. Case Study: A Collaborative of Content Designers and Developers
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Convergence of Social Presence and Technology
      4. CASE STUDY: THE COMPLEX COLLABORATIVE PROCESS OF UTEP'S READING COMPREHENSION MODULES
        1. The Collaboration Process
        2. Social Presence
        3. Technology
      5. ISSUES AND PROBLEMS
        1. Social Presence Issues
        2. Technology Issues
        3. Collaborative Process Issues
        4. Problems Sustaining Collective Collaborations
      6. SOLUTIONS AND RECOMMENDATIONS
        1. Recommendation 1
        2. Recommendation 2
        3. Recommendation 3
        4. Recommendation 4
        5. Recommendation 5
        6. Recommendation 6
        7. Recommendation 7
        8. Recommendation 8
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
    2. 7. Removing Barriers to Collaborating in Virtual Writing Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. BARRIERS TO COLLABORATING IN VIRTUAL WRITING PROJECTS
        1. Barrier 1: Training and Technology
        2. Barrier 2: Organizational Factors
        3. Barrier 3: Psychological and Social Factors
        4. Barrier 4: Team Composition
      4. OVERCOMING BARRIERS TO VIRTUAL COLLABORATIVE WRITING
      5. CONCLUSION
      6. REFERENCES
    3. 8. Facilitating Virtual Collaborative Writing through Informed Leadership
      1. ABSTRACT
      2. INTRODUCTION: WHEN COLLABORATION NEEDS HELP
      3. FACILITATING VIRTUAL COLLABORATIVE WRITING AMONG LEADERS
        1. Model the Solution
        2. Be (and Practice) the Change
      4. NOTICE WHERE COLLABORATIVE WORK EFFORTS CAN BE EMPLOYED
        1. Manage Collaborative Work
        2. Notice Breakdowns
        3. Enabling Multiple Managers to Help with Collaborative Projects
        4. Making Meetings Support the Team
        5. Create an Environment that Fosters Virtual Collaborative Work
        6. Require (or Ask) Managers to Adopt New Practices
        7. Develop Clear Roles and Responsibilities
        8. Build Skills and Trust in Every Way Possible
        9. Develop a Broad Set of Skills
        10. Review What is Written
      5. FUTURE DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
  11. 4. Planning and Making Decisions Virtually
    1. 9. Case Study: Putting their Heads Together Virtually: Case Studies on Collaboration using Content Management Technology
      1. ABSTRACT
      2. INTRODUCTION
      3. CASE STUDY 1: SIZE DOESN'T MATTER? SMALL WRITING GROUPS BENEFIT FROM VIRTUAL COLLABORATION
        1. Background
        2. Challenges
        3. Solutions
        4. Summary
      4. CASE STUDY 2: "EATING OUR OWN DOG FOOD" FOR INTERDIVISIONAL COLLABORATION
        1. Background
        2. Challenges
        3. Solutions
        4. Summary
      5. CASE STUDY 3: EXTENDING CONTENT MANAGEMENT ACROSS DEPARTMENTS FOR CORPORATE-WIDE GAIN
        1. Background
        2. Challenges
        3. Solutions
        4. Summary
      6. CASE STUDY 4: TEAMING UP ACROSS CORPORATE BUSINESS UNITS
        1. Background
        2. Challenges
        3. Solutions
        4. Summary
      7. RECOMMENDATIONS AND FUTURE DIRECTIONS
      8. CONCLUSION
      9. REFERENCE
    2. 10. Optimizing Team Performance: Collaborative Virtual Writing
      1. ABSTRACT
      2. INTRODUCTION
        1. An Unplanned Collaboration
        2. Retrofitting the Book Paradigm
        3. Finding a New Collaborative Paradigm
      3. STRATEGIES TO OPTIMIZE VIRTUAL COLLABORATIVE WRITING
        1. Targets to Guide Team Performance
        2. Assessing Collaborative Writing Skills in Virtual Teams
        3. Role Delineation
        4. Process Scripts for Efficient Virtual Collaborative Writing
        5. Training Framework
        6. Performance Measurement and Recognition Framework
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
      6. REFERENCES
      7. ENDNOTES
    3. 11. Making Collaborative Writing Decisions Virtually
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CHALLENGES THAT AFFECT DECISION MAKING
        1. Logistics
        2. Cultural Differences
        3. Conflict
        4. Process Maturity
        5. Problems with the Decision-Making Process
        6. Other Organizational Challenges
        7. Types of Decisions Virtual Writing Teams Face
          1. Technical
          2. Managerial
        8. Decision-Making Models
        9. Different Types of Decisions Use Different Models
      5. THE PROCESS OF MAKING COLLABORATIVE WRITING DECISIONS VIRTUALLY
        1. Step 1: Know What Authority You Have
        2. Step 2: Decide How to Decide
          1. Decision Categories
          2. Template Changes
          3. Workflow, Procedural Changes
          4. Writer Standards, Style Guide
          5. Tools Issues
          6. Definitions of the Decision-Making Styles
          7. Our Decision-Making Toolbox
          8. How Decisions are Disseminated
        3. Step 3: Use the Right Decision-Making Model for a Particular Decision
        4. Step 4: Do the Groundwork
        5. Step 5: Share Information (And Find the Information That Has Not Been Shared)
        6. Step 6: Evaluate Information and Make the Decision
          1. Understand Starting Positions
          2. Determine Decision Criteria
          3. Define Alternatives
          4. Evaluate Alternatives Against Criteria and Decide
          5. Discuss the Decision
        7. Step 7: Capture Decision in a Place Available to All
        8. Step 8: Follow up on Decisions and Resulting Actions
        9. Solutions and Recommendations
          1. The Decision-Making Process
        10. Are Face-to-Face Meetings Necessary?
        11. Tools to Support Virtual Decision-Making
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. REFERENCES
  12. 5. Developing Content Virtually
    1. 12. Case Study: Advancing New Authoring Strategies through Virtual Collaboration
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DEVELOPING INFORMATION MODELS FOR COLLABORATIVE WRITING
      5. LIFE WITH DITA: REUSE AND COMPONENTIZATION DRIVE NEED FOR COLLABORATION AND INFORMATION MODELS
      6. INFORMATION MODELS: STRATEGY FOR PRODUCTIVITY
      7. PUBS COUNCILS: COLLABORATION FORUM
      8. IMPLEMENTING AN ENTERPRISE ARCHITECTURE BY AND FOR VIRTUAL COLLABORATION
        1. Developing the Models: Collaboration Process, Participants, and Tools
          1. Needs Identification
          2. Work Prioritization
          3. Requirements Refinement
          4. Model Development
          5. Model Prototypes
          6. Model Adoption
          7. Adopter Feedback
          8. CMS Involvement
          9. Model Enforcement
          10. Model Testing
        2. Virtual Collaboration Tools Used
      9. ISSUES, CONTROVERSIES, PROBLEMS
        1. Technical Issues
        2. Logistical Issues
        3. Human Issues
      10. SOLUTIONS AND RECOMMENDATIONS
        1. Key Success Factors
          1. Leadership
          2. Business Requirements for Content and Delivery Mechanism
          3. Milestones and Deadlines
          4. Roles
          5. Tools for Global Collaboration
          6. Broad-Based Participation
      11. FUTURE RESEARCH DIRECTIONS
      12. CONCLUSION
      13. REFERENCES
      14. ADDITIONAL READING
    2. 13. Using Standards to Promote Collaboration among Writers
      1. ABSTRACT
      2. INTRODUCTION
      3. IMPLEMENTING STANDARDIZATION PROCESSES AS PART OF A COLLABORATIVE ENVIRONMENT
      4. WRITE STANDARD CONTENT
      5. COLLABORATE: STANDARDIZE WORK PRACTICES
        1. Roles and Responsibilities (Who Does What)
        2. Workflow and Work Processes (When to Do What)
        3. Storage, Access, and Transportation (Where and How)
      6. VIRTUALIZE: SUPPORT THE STANDARDS
        1. XML/SGML and Structured Authoring in General
          1. What it Is
          2. What it Does
          3. Limitations
          4. How it Affects the Work
          5. Examples
        2. Content Modularity and Information Typing
          1. What They Are
          2. What They Do
          3. Example
          4. Limitations
          5. How They Affect the Work
          6. Example
        3. Manuals of Styles
          1. What They Are
          2. What They Do
          3. Limitations
          4. How They Affect the Work
          5. Example
        4. Document Templates
          1. What They Are
          2. What They Do
          3. Limitations
          4. How They Affect the Work
          5. Examples
        5. Terminology Base
          1. What it Is
          2. What it Does
          3. Limitations
          4. How it Affects the Work
          5. Example
        6. Delivery Formats
          1. What They Are
          2. What They Do
          3. How it Affects the Work
          4. Example
        7. Content Management Systems
          1. What They Are
          2. What They Do
          3. Limitations
          4. How They Affect the Work
          5. Example
        8. Choosing an Approach
          1. Support Standards in Terms of…
          2. Separating Content and Format
          3. Technical Complexity
          4. The Scale
          5. Reliance on Writers/Editors
          6. The Scale
          7. Costs
          8. The Scale
      7. SUMMARY AND CONCLUSION FOR A FAST EVOLVING WORLD
      8. REFERENCES
      9. ADDITIONAL READING
    3. 14. Developing Content in a Reuse Environment
      1. ABSTRACT
      2. INTRODUCTION
        1. Whether to Rewrite or Reuse Content
      3. THE ELEMENTS OF CONTENT REUSE
        1. The Evolution of Reuse
        2. Primary Levels of Reuse
        3. Standard Phrase Reuse
        4. The Next Level of Reuse: The Content Unit
        5. Basic Principles of Reuse
      4. SINGLE-SOURCING AND STRUCTURE
        1. Terminology Standards in a Reuse Environment
        2. A General Example of Reuse
        3. Collaboration in a Reuse Environment
        4. Approach 1: One Book, One Author
        5. Approach 2: Reusable Content Unit Authoring
        6. Advantages and Disadvantages of Each Approach
          1. Advantages of Approach 1
          2. Challenges of Approach 1
          3. Advantages of Approach 2
          4. Challenges of Approach 2
      5. ORGANIZATIONAL ISSUES
        1. Planning
        2. Management
        3. Writing
        4. Information Architecture
        5. Tools
        6. Review
      6. CUSTOMIZATION OF INFORMATION PRODUCTS THROUGH REUSE
        1. Tagging Schemes
        2. Use of Variables
      7. ARCHITECTURE OF CONTENT UNITS
        1. Granularity
        2. Classification of Content Unit Types
        3. Metadata
      8. STANDARD WRITING IN A REUSE ENVIRONMENT
      9. RETRIEVAL AND MANAGEMENT OF CONTENT UNITS
      10. BENEFITS OF REUSE
        1. Reuse of Skills
        2. Distributed Development
        3. Concurrent Translations
        4. Dynamic Updating of Information Products
      11. SUPPORTING REUSE ACROSS THE ORGANIZATION
      12. FUTURE RESEARCH DIRECTIONS
      13. CONCLUSION
      14. REFERENCES
  13. 6. Supporting Quality Writing through Virtual Collaboration
    1. 15. Case Study: Managing Content Quality and Consistency in a Collaborative Virtual World
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. INFORMATION QUALITY AND COLLABORATIVE WRITING
      5. ACHIEVING QUALITY RESULTS
        1. Step 1: Developing a Business Case
        2. Step 2: Establishing a Project Plan
        3. Step 3: Deploying a Pilot
        4. Step 4: Defining a Rollout Strategy
        5. Step 5: Overseeing Continuous Quality Tracking and Process Improvement
        6. A Look into the Future
      6. CONCLUSION
        1. The Benefits of Quality Management
        2. Improved Customer Experience
        3. Improved Process Efficiencies
        4. Reduced Time-to-Market
        5. Reduced Supply Chain Costs
        6. Increased Revenue and Profitability
        7. Collaboration and Quality Management
      7. NOTE
      8. REFERENCES
    2. 16. Caution! Empowered Reviewers Ahead: The Challenges of the Review Process in Collaboration
      1. ABSTRACT
      2. INTRODUCTION
      3. THE BENEFITS AND CHALLENGES OF REVIEWS
      4. WORKING WITH REVIEWS
        1. Learning to Conduct a Review
          1. The Student Writer's Peer Review Process
          2. Collaborative Peer Review in the Virtual Workplace
      5. NEXT STEPS TOWARD NEW PRACTICES
      6. CONCLUSION
      7. REFERENCES
    3. 17. Collaborating with Customers Virtually to Improve Content
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ESTABLISHING VIRTUAL RELATIONSHIPS: THE IMPORTANCE OF COLLABORATION
        1. Creating a Customer Feedback Program Strategy
        2. Considering Culture
        3. Considering Resources
        4. Establishing Goals
        5. Identifying Metrics
        6. Exploring Collaboration Methods
        7. Assigning Collaboration Roles
          1. Sponsor
          2. Program Manager
          3. Coordinator
          4. Facilitator
          5. Recorder
          6. Analyst
        8. Analytical Considerations
      5. COLLABORATION METHODS
        1. Asynchronous Methods
          1. Rating Question Directly Within the Interface
          2. Online Surveys (Multiple Questions)
          3. Feedback Links Directly Within Online Documentation
          4. Providing an E-Mail Address for Users to Forward Comments
        2. Synchronous (Real-Time) Methods
          1. Remotely-Run Usability Studies
          2. Virtual User Forums/Groups
          3. Feedback Number or Teleconference
      6. USING COMBINATIONS OF METHODS
        1. Inviting the Customer to Participate
          1. Purpose
          2. Resource Expectation
          3. Process Explanation
          4. Follow-up Expectation
          5. Application
          6. Contact Information
        2. Sample Invitation for Customers to Participate in a Remote Usability Test
        3. Applying Customer Feedback
        4. Barriers to Customer Collaboration
        5. Benefits of Customer Collaboration
        6. Cultivating Customer Relationships
        7. Keys to Successful Virtual Collaboration
      7. FUTURE TRENDS
      8. CONCLUSION
      9. REFERENCES
    4. 18. Preparing Writers for Virtual Environments
      1. ABSTRACT
      2. INTRODUCTION
      3. BARRIERS TO EFFECTIVE COLLABORATION
        1. Writers' Resistance to Ceding Control
        2. The Notion of the Solitary Writer
          1. Current Concepts of Authorship Reward the Individual Writer
          2. Popular Software Tools Can Make Collaboration Difficult
      4. TEACHING WRITERS TO COLLABORATE: PRACTICAL STEPS
        1. Treat and Teach Writing as a Social Process
        2. Example Lesson for Preparing Collaborative Writers
      5. CREATE ORGANIZATIONAL AND ASSESSMENT STRUCTURES THAT ENCOURAGE COLLABORATIVE WRITING
        1. Teaching Collaboration: General Strategies
        2. Writing Projects That Promote Virtual Collaboration
          1. Collaboratively Created Dictionaries, Glossaries, and Encyclopedia Entries
          2. Structured Peer Review Sessions
          3. Collaboratively-Written Essays, Reports, and White Papers
          4. Specific Web-Based Writing Projects
      6. CONCLUSION
      7. REFERENCES
  14. 7. Using New Media in Virtual Collaborative Writing
    1. 19. Case Study: Writing, Rhetoric, and Design: A Virtual Collaboration Case Study
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Kairos: Virtual Collaboration by Design
      4. CASE STUDY
        1. Virtual Collaboration in Action: The Redesign Project
        2. Communication Infrastructure
        3. Design Workspace
      5. CHALLENGES AND PROBLEMS
        1. Contextual Inquiry at a Distance
        2. Communicating with External Audiences and Stakeholders
        3. Time Constraints and Academic Collaboration
      6. RECOMMENDATIONS
        1. Audience
          1. Goals
          2. Roles
        2. Praxis
        3. Kairos
      7. CONCLUSION
      8. REFERENCES
      9. ENDNOTES
    2. 20. Inventing Non-Discursive Text in Virtual Collaboration Environments
      1. ABSTRACT
      2. INTRODUCTION
      3. NON-DISCURSIVE TEXT, MULTIMODALITY, AND DISTRIBUTED AUTHORSHIP
      4. VIRTUAL COLLABORATION ENVIRONMENTS AND NON-DISCURSIVE INVENTION
      5. INVENTING COLLABORATION: SOME RECOMMENDATIONS
        1. Non-Discursive Affordances
        2. Non-Discursive Resources
        3. Aids in Post-Production Elements
        4. Aids for Multiple Writers Working Simultaneously
      6. CONCLUSION
      7. REFERENCES
    3. 21. The Mutual Presence of RP-7 and the Future of Virtual Collaborative Writing
      1. ABSTRACT
      2. INTRODUCTION
        1. Preliminary Remarks
        2. Mutual Presence and the Production and Use of Print Texts
        3. A Reconsideration of Prevailing Perspectives on Digital Texts
        4. Key Terms
          1. Materiality
          2. Practice
          3. Expertise
      3. RP-7 AND THE RE-ALIGNMENT OF MUTUAL PRESENCE IN DIGITAL WORKPLACE ENVIRONMENTS
        1. RP-7 and the Future of Virtual Collaborative Writing
        2. RP-7, Digital Media, and the Web Cam
      4. MUTUAL PRESENCE AND LITERACY
        1. Materiality, Practice, and Expertise
        2. Digital Texts and the Absence of Mutual Presence
        3. Mutual Presence in Action: How Print Texts Differ from Digital Texts
        4. The Value of RP-7 Research to Academia and Industry
        5. Principles of Collaboration
        6. Recommendations
      5. REFERENCES
      6. ENDNOTE
  15. 8. Collaborating Virtually to Develop This Book: A Discussion
    1. 22. Collaborating Virtually to Develop This Book
      1. ABSTRACT
      2. INTRODUCTION
        1. A Vignette Continued
        2. The Value in Reflecting on Our Work
      3. ABOUT EDITED COLLECTIONS, COLLABORATION, AND TECHNOLOGY
      4. SUMMARY OF PROCESSES AND RESULTS
        1. Principle 1. Develop a Culture of Collaboration
          1. Culture of Ownership
          2. Local Allegiances
          3. Recommendations for Creating a Culture of Collaboration
        2. Principle 2. Find and Promote Leadership
          1. Recommendations for Finding and Promoting Leadership
        3. Principle 3. Establish Trust
          1. Recommendations for Building Trust
        4. Principle 4. Use Tools and Collaborative Modes Effectively
          1. Recommendations for Using Tools and Collaborative Modes Effectively
        5. Principle 5. Create Structure
          1. Recommendations for Creating Structure
        6. Principle 6. Measure and Track Performance
          1. Recommendations for Measuring and Tracking
      5. CONCLUSION
      6. REFERENCES
  16. Virtual Collaborative Writing Glossary of Common Terms
  17. Compilation of References
  18. About the Contributors