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Viable Vision: Transforming Total Sales into Net Profits by Gerald Kendall

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10

Information Technology: Necessary But Not Sufficient

“Implementing new computer systems changes nothing, unless you diminish a limitation that is blocking the goal of your organization.”

Introduction

The Y2K “crisis” generated many software purchases for the major computer vendors. Struggling to replace old legacy computer systems that were predicted to fail in the year 2000, organizations bought new ERP (enterprise resource planning) systems in record numbers. Large companies spent hundreds of millions of dollars. For every dollar spent on purchasing the software, many times that amount was often spent on consultants to implement the software. Yet with so many companies making this enormous investment in technology, how many CEOs have ...

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