• What a critical moment is
• What the seven critical moments of any negotiation are
• Why these particular moments are critical
• What their dangers are
• What the best moves during critical moments are
Let’s recap our preparation for our road trip:
Now we enter our last preparation stage: trying to anticipate and be ready for potential problems, known in negotiations as critical moments. Critical moments are moments when the negotiation process is in a state of flux before it enters a new stage. Critical moments are not necessarily more difficult, but they do raise the stakes in terms ...