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Value by Design: Developing Clinical Microsystems to Achieve Organizational Excellence, Second Edition by Joel S. Lazar, Marjorie M. Godfrey, Paul B. Batalden, Eugene C. Nelson

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Chapter 7. PLANNING FOR RESPONSIVE AND RELIABLE ACUTE CARE

Joel S. Lazar

Marjorie M. Godfrey

Eugene C. Nelson

Paul B. Batalden

LEARNING OBJECTIVES

  • Describe the role of clinical microsystems in acute care.

  • Compare and contrast patient and microsystem perspectives on acute care.

  • List five design requirements for acute care in clinical microsystems.

  • Discuss the value and function of advanced access to health care.

  • Describe how microsystems can optimize handoffs in patient care.

To effectively meet the acute care needs of patients and families, clinical microsystems must plan coordinated responses to foreseeable surprises. These responses are supported by evidence-based algorithms, structured decision-making processes, and well-defined (but flexible) roles ...

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