O'Reilly logo

Value by Design: Developing Clinical Microsystems to Achieve Organizational Excellence, Second Edition by Joel S. Lazar, Marjorie M. Godfrey, Paul B. Batalden, Eugene C. Nelson

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 4. USING MEASUREMENT TO IMPROVE HEALTH CARE VALUE

Eugene C. Nelson

Joel S. Lazar

Marjorie M. Godfrey

Paul B. Batalden

LEARNING OBJECTIVES

  • Describe measuring, monitoring, evaluating, and improving health care outcomes and efficiency within the context of the microsystem.

  • Compare and contrast the patient value compass with the balanced scorecard.

  • Demonstrate how to develop and use the patient value compass and balanced scorecard frameworks to measure and improve microsystem performance.

  • Discuss feed forward and feedback systems and their benefits to the clinical microsystem.

  • Describe principles for designing rich information environments so data may be used to answer critical questions in microsystems.

  • Design a rich information environment that uses ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required