PREFACE
As I travel around the country and internationally, speaking to health care professionals, policymakers, and administrative leaders about quality management, I have come to realize how many are unfamiliar with the new concepts of value and value based purchasing and the relationship between these concepts and quality care, organizational efficiency, and financial success. I am writing this book in order to explain these relationships, especially for those individuals who will be in a position to influence the future of the delivery of care in health care organizations.
In the past when I advocated for performance improvement processes, support came primarily from clinicians and the regulatory agencies. Today, as new processes for improvement ...

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