ACKNOWLEDGMENTS
This book is a product of my many years in health care and my association with professionals who have generously shared with me their devotion to quality patient care and their belief that sustained improvements are possible.
I want to thank, in particular, Michael Dowling, president and CEO of the North Shore LIJ Health System (NS LIJHS); Mark Solazzo, senior vice president and chief operating officer (NS LIJHS); Gene Tangney, senior vice president and chief administrative officer (NS LIJHS); and Mark Claster, Trustee (NS LIJHS) for their support of the Krasnoff Quality Management Institute and their belief in the value of quality management.
The Krasnoff Institute owes its success to the many professionals who work tirelessly ...
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