Appendix C. Questions for Establishing Measures of Success
How will you know when this objective has been accomplished?
Who will be accountable for determining progress, and how will this person be held accountable?
What information would you need from customers? In what form?
What information would you need from vendors? In what form?
What information would you need from employees? In what form?
How will your boss know that the objective has been accomplished?
How will the environment/culture/structure be improved?
What will the impact be on ROI, ROE, ROA, or ROS (return on investment, equity, assets, and sales)?
How will you determine attrition/retention/improved morale/safety?
How frequently do you need to assess progress? How would you assess it?
What constitutes acceptable improvement? Ideal improvement?
How would you be able to prove a level of improvement to others?
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