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Utilizing Evidence-Based Lessons Learned for Enhanced Organizational Innovation and Change

Book Description

"Lessons Learned" is a knowledge management approach for organizational learning and improved performance and productivity. However beneficial this approach is, few organizations have been able to implement the processes necessary for organizational success. Utilizing Evidence-Based Lessons Learned for Enhanced Organizational Innovation and Change links the theoretical foundation of the “lessons learned” approach with current tools and evidence-based research in support of organizational development. Outlining best practices and emerging research in organizational learning, this publication is ideal for project managers, academicians, researchers, and upper-level students looking to implement these processes into their project management cycle, particularly in the risk management and quality control processes.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
  5. List of Reviewers
    1. List of Reviewers
  6. Foreword
  7. Preface
    1. LESSONS LEARNED FOR ORGANIZATIONAL CHANGE
    2. REFERENCES
  8. Acknowledgment
  9. Section 1: Defining Lessons Learned
    1. Chapter 1: Lessons Learned
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTS, DEFINITIONS, AND THEORETICAL UNDERPINNINGS
      4. LESSONS LEARNED IN PRACTICE
      5. PREVALENCE AND EFFECTIVENESS OF LESSONS LEARNED
      6. CHALLENGES OF CONDUCTING LESSONS LEARNED
      7. SUCCESS FACTORS FOR EFFECTIVE LESSONS LEARNED PROCESSES
      8. SUMMARY
      9. REFERENCES
      10. KEY TERMS AND DEFINITIONS
    2. Chapter 2: Learning Lessons for Organizational Learning, Process Improvement, and Innovation
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. OTHER OPTIONS FOR ORGANIZATIONAL LEARNING
      5. LESSONS LEARNED PROCESSES
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTES
    3. Chapter 3: Essential Stages of the Lessons Learned Process
      1. ABSTRACT
      2. LESSON LEARNED
      3. INTRODUCTION
      4. SUMMARY OF MODELS AND CONCLUSION
      5. REFERENCES
      6. ENDNOTES
  10. Section 2: Good Practices in Lessons Learned
    1. Chapter 4: Operationalization of the Lessons Learned Process
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. IMPORTANCE OF LEADERSHIP IN THE LESSONS LEARNED PROCESS
      5. ORGANIZATIONAL SPHERES OF INFLUENCE
      6. THREE-TIERED LESSONS LEARNED PROCESS
      7. SUMMARY OF A LESSONS LEARNED SYSTEM METHODOLOGY
      8. DISPATCHING, TRACKING, AND REPORTING
      9. CONCLUSION
      10. NEXT STEPS
      11. FUTURE RESEARCH DIRECTIONS
      12. ACKNOWLEDGMENT
      13. REFERENCES
      14. KEY TERMS AND DEFINITIONS
      15. ENDNOTES
    2. Chapter 5: Proactive Review
      1. ABSTRACT
      2. LEARNING IN THE CONTEXT OF WORK
      3. MAINTAINING A LEARNING ENVIRONMENT
      4. AN EDUCATIONAL DESIGN FOR LESSONS LEARNED
      5. CASE STUDY OF A PROACTIVE REVIEW
      6. ANALYSIS OF THE CASE STUDY
      7. LIMITATIONS TO THE CASE STUDY UNDERTAKEN
      8. ENABLERS AND OBSTACLES FOR PROACTIVE REVIEWS
      9. RECOMMENDATIONS FOR SUCCESSFUL PROACTIVE REVIEWS
      10. FUTURE RESEARCH DIRECTIONS
      11. CONCLUSION
      12. REFERENCES
      13. ADDITIONAL READING
      14. KEY TERMS AND DEFINITIONS
      15. ENDNOTES
    3. Chapter 6: A Model for Evidence-Based Learning through Lesson-Learning Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SOME KEY TERMS
      5. LESSON LEARNING AS A PROCESS
      6. SOLUTIONS AND RECOMMENDATIONS
      7. CONCLUSION
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    4. Chapter 7: A Lessons Learned Assessment Approach
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. LL ASSESSMENT APPROACH
      5. LL FRAMEWORK
      6. LL ASSESSMENT ACTIVITIES
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
      12. APPENDIX A
      13. APPENDIX B
      14. APPENDIX C
    5. Chapter 8: A Lessons Framework for Civil-Military-Police Conflict and Disaster Management
      1. ABSTRACT
      2. INTRODUCTION
      3. THE REQUIREMENT FOR LESSONS LEARNED
      4. THE ACMC AS A TOOL FOR MULTIAGENCY COORDINATION
      5. PAST ACMC ACTIVITIES
      6. BUILDING A PROGRAM TO SUPPORT CAPABILITY COORDINATION
      7. WHOLE-OF-GOVERNMENT PLANNING: LESSONS AND IMPLEMENTATION
      8. A WHOLE-OF-GOVERNMENT LESSONS FRAMEWORK
      9. CONCLUSION AND NEXT STEPS
      10. ACKNOWLEDGMENT
      11. REFERENCES
      12. ADDITIONAL READING
      13. KEY TERMS AND DEFINITIONS
    6. Chapter 9: Moving the Ball Down the Field
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. EPILOGUE
      5. CONCLUSION
      6. REFERENCES
      7. ADDITIONAL READING
      8. KEY TERMS AND DEFINITIONS
      9. ENDNOTES
    7. Chapter 10: Using Stories to Institutionalize Lessons Learned
      1. ABSTRACT
      2. INTRODUCTION
      3. ORGANIZATIONAL STORYTELLING
      4. DESCRIPTION OF CASE STUDY
      5. APPROACH
      6. LESSONS LEARNED IMPLEMENTATION STRATEGIES
      7. DISCUSSION AND RECOMMENDATIONS
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
      13. ENDNOTES
    8. Chapter 11: A Proposed Analytical Framework for Canadian Whole-of-Government Lessons Learned
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. A FRAMEWORK FOR META-ORGANIZATIONAL LESSONS LEARNED
      5. LESSONS LEARNED THEMES
      6. DISCUSSION
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. ACKNOWLEDGMENT
      10. REFERENCES
      11. ADDITIONAL READING
      12. KEY TERMS AND DEFINITIONS
      13. ENDNOTES
  11. Section 3: Critical Success Factors
    1. Chapter 12: Common Pitfalls and Shortcomings of Lessons Learned Programs
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHOD
      5. ROOT CAUSES OF UNDER-ACHIEVEMENT
      6. WHY DON’T ORGANIZATIONS LEARN?
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
      12. ENDNOTES
      13. APPENDIX: KNOCO LESSONS LEARNED MATURITY SURVEY
    2. Chapter 13: Senior Leadership and Lessons Learned in the Australian Defence Organisation
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHOD
      5. RESULTS AND DISCUSSION
      6. CONCLUSION AND FUTURE WORK
      7. REFERENCES
      8. KEY TERMS AND DEFINITIONS
    3. Chapter 14: The Role of Organizational Culture in the Success of Changing Behaviour
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
      6. REFERENCES
      7. KEY TERMS AND DEFINITIONS
      8. ENDNOTES
    4. Chapter 15: Conclusion and Future Directions
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND SUMMARY
      4. CRITICAL SUCCESS FACTORS
      5. OBSTACLES
      6. FUTURE DIRECTIONS
      7. RESEARCH OPPORTUNITIES
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. ADDITIONAL READING
      11. KEY TERMS AND DEFINITIONS
  12. Compilation of References
  13. About the Contributors