Contents at a Glance
CHAPTER 1 Controlling Your Environment Makes You Happy
CHAPTER 2 Figuring Out What They Expected
CHAPTER 4 Affordances and Metaphors
CHAPTER 6 Consistency and Other Hobgoblins
CHAPTER 7 Putting the User in Charge
CHAPTER 10 People Can't Control the Mouse
CHAPTER 11 People Can't Remember
CHAPTER 12 The Process of Designing a Product
CHAPTER 13 Those Pesky Usability Tests
CHAPTER 14 Relativity: Understanding UI Time Warps
CHAPTER 15 But...How Do It Know?"
CHAPTER 16 Tricks of the Trade
CHAPTER 17 Designing for the Web
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