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User Experience Re-Mastered by Chauncey Wilson

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CHAPTER 9. Final Preparations for the Evaluation
Debbie Stone, Caroline Jarrett, Mark Woodroffe and Shailey Minocha
EDITOR'S COMMENTS
This chapter lays out important roles, procedures, and documents that you need before you begin your evaluation session with the participants. The best practices in this chapter are highly recommended for all facilitators, whether new to the field or a veteran of many years. One best practice described in this chapter is to prepare a script to ensure some consistency and rigor during the evaluation session. Some facilitators feel that a script is unnecessary, but this overconfidence can lead to errors and bias. Sometimes a single word can change how a participant reacts during a session. The same is true for pilot ...

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