O'Reilly logo

User Experience Management by Arnie Lund

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 1. Introduction
Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.
Stephen R. Covey
One Manager’s Personal History
Imagine you are a freshly minted graduate student from one of Northwestern University’s old cinder block buildings with the pale green paint on the walls, the smell of years of classes, and the beat-up furniture in the lab and the graduate student offices. In a blink of an eye, you are transported to a glass box building designed by Eero Saarinen, walking down a hall lined with private offices to talk with your new boss (see Figure 1.1). 1 You have just been transferred to her team and you are about to have your first meeting. She has a big reputation, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required